I can personally and unfortunately say that after numerous visits… my bank account isn’t the only thing that’s been damaged unnecessarily. A product that I was almost charged over $18 dollars for (that I found at Walmart for $4) left me with such a scalp burn you’d think the fire nation held me captive. This is NOT okay!!!
(Response): I do not know not any of your workers and I’m glad for that. Given the fact that I do in-fact know people who have shopped at this “establishment” they have always had some of the similar stories about their treatment being there. And TRUST not one thing I initially commented was a lie or fabricated so please know that you have used up all of your words for the night and it’s my turn to speak. This page is dedicated to leave reviews so I left one, you don’t agree then be better workers is that a complicated solution to strive for? I think not. So next time you decide to “call me out” (and fail by the way), realize your place as a person first and foremost, secondly I suggest that you develop a nice sense of decorum before ever start fixing those fingers to type reckless to someone filled to the BRIM with elegance. As for now you’re dismissed.
(Second Response to the incompetent one) Receipts aren’t lacking on anyone’s end so let’s just get that out the way right now. Secondly you more worried about going back and forth talking bout some “fake reviews” yet I’m the only one you coming for and not even entirely being correct in the matter. You all take pride in being black owned and TRUST I can tell y’all black owned but. thats another conversation. If you have enough time to put them fingers to google and look at only the low rated reviews then you have enough time to step your cookies up and fix the service that I wasn’t...
Read moreI try my best not to write reviews unless my experience is just horrible. Let’s start when you walk in the young lady at the register, doesn’t greet you, that alone made me want to leave because it’s my first time in the store and the vibe was not welcoming she should make every customer feel welcome, that’s just my opinion. Now I ask where the got to be glue was and she pointed nonchalantly over there okay find it. She never asked did I need help or anything… now looking for eye lashes sees only a few ask her how much nonchalantly 8 dollars and sum ummm okayyy. Grab eye lashes the only ones I seen mind you she’s watching me in distress looking never once asked if I needed help or directed me in the direction of more options, okay kool…. Headed to the register check out seen more lashes on my way out, first TIME HERE I DO NOT KNOW THE STORE, So I say oh I didn’t see these nor did you tell me you had other selections, gives me cold shoulder, yeah you can only do exchanges okayyyyyy here’s where I decided I will never spend another DIME IN THE PLACE….. this Girl do the exchange asked if I wanted my penny after you made a big deal about no refunds exchange only and you ask if I want my penny ummmmmm yes please and thank you. This Lady was gonna put my penny on a GIFT CARD….. This location is not customer friendly and I highly recommend driving an extra 5 mins down the street to the other beauty supply… Because this not it….. First and last time Here… and in all honesty they need someone else behind...
Read moreBefore this I was a repeat customer as my first visit was when they opened not too long ago.
After I found this location, I no longer went to another supply store with a less than 5 minute commute because this one was black-owned, and that’s what I want to support, even if it’s 15 minutes each way, smh. Unfortunately for them, no more. Today was my last visit.
This individual was not the same person from my last visit and was extreeemelyy pushy in trying to make a sale. It didn’t work as I came for a specific item that they did not have.
After the salesperson stopped her 5 minute pitch, I actually found another item and proceeded to the front to checkout.
When at the register, I was told that I would have to add another item in order to meet the imposed $3.00 minimum fee to check out with my debit card. This practice is a way to push the imposed fees from credit card companies onto the customer, which is understandable in “some” aspects, but is actually only allowed for credit cards, not debit. I explained that it was a debit, not credit, card and that I was aware that this practice was only allowed with credit cards.
The amount was not the problem, but more so the principle behind it. They responded with me having to get another item or not being able to checkout with the one item in hand.
I politely left with no item and will...
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