Ace Hardware — Local services in Little Falls

I went there to get a chainsaw & an ms251 wasn't on the shelf so I asked the associate named Mike if there was 1 in back. He came out with a 251c, which costs $50 more. I told him I wanted a 251. He said they were out but he would order 1 & it would be there in 2 days & they would call me. 2 days later I called to check & the guy that answered sounded like he was high and he was combative. He said call back tomorrow & ask mike. Today I called & Mike said it wasn't there & he didn't know when it would get there in a tone that sounded like HE was annoyed. Their customer service skills leave much to be desired. I think I'm going to buy 1...

. The store carries many essential necessities for any project, and the employees are overly helpful; the overall shopping experience has much to be desired. I left some things on the shelf because I felt like they wanted me to leave and go check out when I wasn't done shopping yet, and because I felt like they had judged me as guilty of a crime I didn't commit (like I was being followed and/or watched the whole time). So it's a helpful but unfriendly vibe. It's likely that it will be one of the last places I go to for help in the future, and only if I know exactly what I need and can describe it to someone, so I can get out of the...

They are open late and on Sundays, which is when I as a contractor work on my own stuff so that's nice. Decent selection. Staff however isn't as knowledgeable as some hardware stores in town, though the manager is very knowledgeable. But to be fair most hardware stores lack knowledgeable staff. I think that's common across most business at this point. It's rare to find it in most business interactions I find. That's more of a "time in which we live" thing than any...