Perkins American Food Co. — Restaurant in Little Falls

I was a server for years and I feel like I have enough experience to review this place . if I worked here, I would have better coordination among the wait staff and kitchen staff. I would also look into the cleaning of the place is very minimal or half assed . And why everyone seems to care very little about the customers experience . The wait time to get sat down and to have the food at our table usually takes at least an hour even on super slow days. I think the food is overpriced for the quality and quantity of it. The food is very bland.

12/1/24 Update I went in wanting to place an order to go. I was met and sat down faster than usual but they only had two table. I asked for a coffee right away and the waitress came with it . The waitress didn’t have a smile or anything to offer and honestly looked annoyed with me. After I ordered when she brought me my bill a lot of things were wrong and I had to get up to show what I believe was the manager and fix it. He was nice . After that I sat down and she came around again and said they were out of a certain kind of kids meal . She asked me if I wanted a different one or a refund on that one meal with attitude. She honestly seemed so annoyed at my presence . And I did nothing but smile and was very understanding of the things that was going on with my order. After that I finally get my meal and get home and they forgot my soup. So I came back for it and got it. But with nothing to make up for the mess ups and then also having to drive back for the rest of my meal. Ontop of all of that the booth I was at was filthy. I took photos as well. I work in waitressing and I just can’t believe all of that. I am very understanding but this wasn’t acceptable. It was hard to take the photos and hard to see but there is food, and drink on the table and the back of the booth. And Ik it was recently been attended to because when I sat down it was wet from a rag . So it...

Though we were told in advance there was only 1 cook and having a table of 5 would take a little longer, we were very disappointed in watching multiple tables get served, eat their food and tables cleared before we even had our food delivered. Once we did get our food, there was so much pepper added to the eggs and fries that they were not edible. My mom sent hers back as she does Not like pepper. She asked first what the black dots were since normally Perkins does not season (salt or pepper) their food, so it was unusual. When asked to remake the meal, the server took it, walked away, and never came back. The manager came out to our table and scolded us for making the server cry. We didn't know she was crying or why she was crying. He told us she had a long day and that we shouldn't take our frustration out on her. First, asking to have food remade that was not correct and had already taken more than an hour to come to our table was not rude or taking frustration out on her. Secondly, the "manager" scolding patrons of the restaurant when we only asked for a meal to be remade without pepper was not only out of line, but unnecessary. With how long everything was taking, we were going to leave and go eat somewhere else, but decided to stick it out. Honestly, this was probably the worst service we're received at this Perkins. By the time the omelet was reserved, everyone else was done eating and it was...

My parents and I ate at the Little Falls location at about noon on Saturday, November 4th and left at about 1:20. Our check total was about $41. We ordered 2 coffees, the Magnificent 7 scrambled w/cheese on the eggs, the fabulous 5 sunny side up, and soup with 1/2 a sandwich.

I'm not writing to be a Karen. I would have talked to the MOD at the time, but Dad paid, and is easily embarrassed. But I write now because I simply hope to help improve your staff and business. It actually helps with retention when you can invest in continuous improvement, but I'm sure you knew that.

We had 2 issues. First, the server mis-entered scrambled eggs w/ cheese as sunny side up (the other guest's order) and didn't take responsibility for it. She took the scrambled eggs order first, so she must have written it correctly. She had the eggs made on the fly, but forgot the cheese. (I don't know whether we were charged for the cheese.) Second, whoever was cooking eggs needs to learn that sunny side up includes the step of placing a lid over them for about a minute to ensure the whites are fully cooked. The whites of the eggs were not cooked on top, which made all but the yolks inedible.

As a one-time restaurant manager and server, I see this as a training/coaching opportunity that will improve your guest service overall, increase tips for your wait staff, and reduce avoidable negative interactions...