O'Reilly Auto Parts — Local services in Little Rock Township

I just brought back my brake pads to the store in Plano, Illinois and the woman manager was very rude from the start. I asked for a refund, and she started accusing me of bringing in pads that weren’t theirs. I told her yes they are, I’m no thief, and to check my sales records. She flat out told me the writing on the pads wasn’t theirs either. Then she checked my records and did a little more looking , and realized she was incorrect. I asked her to just give me my refund, and I will be doing business at another location. Not once did she apologize for treating like a thief, and she compared me to others who are. Really bad business practice, especially for a so called manager. Autozone is just...

Very disappointed in the manager, thinks she knows knowledge and knows nothing, especially how to treat a customer, and also employees don't even know how to return things, don't get me wrong I love O'Reilly's but not this store, I won't ever walk in their doors again, I never want to feel like they made me feel, like I was bothering them . The manager needs to work else where ,their langugage I don't need to hear, I spend thousands with O'Reilly's being a shop I work out of, there's no call for the terrible treatment they have given me, four times I've been in the Plano store and all bad experiances I've had, I'll definitely keep going to O'Reilly's but not in Plano ill,...

I ordered brake pads on a Saturday morning at 11.a.m. they were promised to be ready at 3.p.m., as of 6:30 they were not in.. Come to find out the manager that ordered AM for me did not send his driver to pick them up from the Oswego store where the order was dropped and when I asked him about it he was very rude very short And very sarcastic towards beyond the phone I ended up having to go to us we go to pick them up myself stay away from the plane all rileys...