Staples — Local services in Live Oak

I don't normally review, but my experience here was abysmal. Took them more than two weeks to reprint a simple order because the staff was not trained on how to use tabs and kept messing up the order. By contrast, a San Diego branch got a similar order finished perfectly in just one day. This branch, however, gave incorrect estimated deadlines for finishing the order, which they kept pushing back further and further without letting me know. What was supposed to take 4 days to reprint ended up taking 2 weeks, only for them to be unable to complete it at all in the end so they gave me a refund... Complete waste of my time.

They are understaffed, and the staff they do have are untrained for certain copy&print orders. The manager Peter was rude and cut me off in the middle of my explanation of the problems with my initial order when I went in to the store. I understand, though, because all the employees seem like they are stressed (probably due to frustrated customers like myself) and couldn't care less about their jobs or producing quality work. How is your store revenue doing, guys? How's employee morale been lately?

From phone wait times, to customer service, to inaccurate deadlines, to untrained and stressed staff, and a generally indifferent attitude from employees, every aspect of my experience here was bad. This is a business stuck in a downward spiral, and I will go out of my way to avoid doing business here...

Hi all, I went online to order a poster for an Army Retirement. It took a bit of time, mostly due to not really intuitive software, but I did get a poster I was happy with. Their website says pick up in store within 4 hours. I called my local store to be sure and their "On hold" recording stated service within 2 hours on online orders-Great! I later wondered about the cost to laminate the poster so I phoned the store and got Vincent in the copy Dept. I'd say his attitude couldn't have been must worse. No interest in helping, sarcastic. Asked me what the size of the poster was and my email receipt did not show measurements so I asked him to look it up there as he had the order a few hours ago, he didn't seem to understand that and said the connection was bad, I can't hear you etc. I said, Ok..I was on a cell, so called back on the house phone. Same attitude, finally got a quote. $30, I passed. I then was asking when it would be done, he said 2 more hours. I said, Your recording says online orders out in 2 hours or less, he said, I don't know anything about that but this doesn't say rush, so.... I then asked for a store manager. He transferred me, I was on hold awhile and then someone picked up, he said, Store Manager. I said, hello Store manager do you have a name? He said Zack, what did you want. So all in all, I am not impressed at all. I wont...

I called to ask about labels, simple packing labels... I did not get a question about what would i like to use the labels for, or 'Maybe i have something for you today'. The person on the phone had a poor attitude, and sounded relived when he could respond that they did not have labels, (water resistant)... I went to Amazon Prime, and ordered Avery® 2" x 4" White WeatherProof Shipping Labels in less time than i was on hold waiting to speak to the 'surly' Staples store clerk. ( i have my labels, in two days or less, without paying a quarter for a back for my purchased items)

Why shop a chain store in Santa Cruz CA, or shop any store in Santa Cruz CA??? Between the surly helpers, and having to pay for bags after making your purchase, it seems much simpler to go to Amazon Prime, order, and enjoy the time in Santa Cruz walking on the beach, or hiking in the Santa Cruz mountains.

BTW: To the stores who do not charge the customer for a bag after a purchase i applaud you for taking a stand indicating to this consumer that you care about your customers, and are glad that we bring to you our business.

NOTE: Its not bags that are making Santa Cruz litter problems a serious issue, its the needles left behind by...