Alpha Omega Electric — Local services in Live Oak

We cannot speak highly enough of Alpha Omega Electric (AOE). From start to finish, their team was a model of professionalism, timeliness, transparency, and skill. What started as a stressful and expensive ordeal turned into a smooth and positive experience thanks to the incredible people at AOE.

We were thrown a curveball when our home insurance company notified us they would be terminating our policy within 30 days because of the outdated and hazardous Zinsco electrical panel on our home. To make matters more frustrating, we had recently upgraded our sub-panel to a SPAN through another company, who neglected to mention the dangers of the existing Zinsco panel.

After calling seven licensed electricians, all of whom quoted us a minimum six-month wait due to PG&E scheduling, we were beginning to panic. Then we spoke to Duncan, who runs the AOE office. Duncan is a breath of fresh air, calm, confident, communicative, and clear with a great sense of humor. He told us he could get the job done in six weeks. Incredibly, AOE completed everything in just five, saving our insurance and our peace of mind.

Ryan Morrella is equally excellent. He came out for the initial estimate, patiently answered all our questions, and then went above and beyond when PG&E changed their requirements mid-process. At one point, PG&E insisted the new panel be installed in a location that would have required demoing most of our front exterior wall. Ryan handled the situation masterfully, working directly with PG&E, navigating their red tape, and ultimately saving us from having to deface the front of our home. That kind of customer service, advocacy and expertise is rare and so appreciated.

Every single person we interacted with at AOE including one of their co-owners, Paul Huerta who checked in to see how the project was coming along, was friendly, knowledgeable, and respectful of our time and home. AOE communicated clearly throughout, showed up when they said they would, and delivered what they promised, all at a fair and transparent price. They gave honest, thoughtful advice every step of the way, never upselling or fear-mongering, just facts and solutions.

In a world where finding reliable contractors can feel like a gamble, Alpha Omega Electric is the kind of company that restores your faith. Thanks to Duncan, Ryan, Paul and the entire AOE team, we not only kept our insurance but gained a trusted electrical partner for life.

Highly, highly...

last spring, 2019 Joshua from Alpha Omega came out to make a bid to set up my panel for backup generator use including a transfer switch and a connection for a portable generator on the outer wall of the garage. He was very professional and prompt both with the scheduled visit and the bid. I did not proceed with the work at this time since my tax bill with the new 2017 tax act was much higher than expected and used my savings I had earmarked for a generator connection. Nevertheless I would recommend them.

Then this winter 2019, I explored a full backup generator for the house and Joshua sent out his man Cree. Cree was very knowledgeable and made a bid on what he thought I needed based on what I thought. When I suggested another way of covering just the circuits I needed (don't AC or double ovens or hottub when power is out) there was a quick response to this option. Once again we had to postpone a final decision when the furnace went out. Alpha Omega Electric know...

I had an excellent experience with Ryan of Alpha Omega Electric today! I had what I thought was an electric panel issue that was going to require some repair. Ryan showed up first thing this morning as scheduled looked at my circuit breaker that I could not get to reset and patiently but thoroughly explained to me that this circuit breaker was an arc safety circuit breaker that needed to be fully pushed over to off and then it could be reset. And voila, the circuit breaker reset and I had power to my 2 bed rooms' power outlets. Ryan even came back and checked that the power outlets had power. A refreshingly simple and honest encounter with Ryan and Alpha Omega Electric which I highly recommend for any services...