Benjamin Moore - Creative Paint — Local services in Livermore

If I could give less than one star, I would. My husband and I are loyal to the Benjamin Moore brand. We just purchased a new home and painted our whole home with paint from this store, we needed to touch up one wall so we purchased a gallon of the same paint we had used everywhere else in our home. We even brought an empty can to have them match the formula and exact paint type. Once we painted we realized the color was every so slightly off and did not match the rest of our home. We returned to the store the next day and explained and we were told that there was nothing that could be done to help us and that they can't account for the paint not matching! Are you kidding me?! Now we have a gallon of wasted paint and will have to go to another store to try to resolve it. I will not return to this store as their mentality towards customers is...

I just went to our local Livermore, Benjamin Moore paint store, and they were able to exactly match my old paint within five minutes. I walked out with a perfect sample to test with my existing walls. The service was spectacular and so much better than the service I received from Sherwin-Williams with the same paint match challenge. Even with the existing container of paint, Sherwin-Williams would not give me an estimated date that I could pick up a sample of a paint match. The master at Benjamin Moore created a perfect match in five minutes it cost me $7 dollars (sample). I am sorry I did not capture the name of the employee that helped me, but he truly was customer focused and knows his paint!! My new favorite paint shop...

John did an excellent job matching my hardwood floor stain to my bannister. He was very professional, meticulous, and friendly. So happy with the results. Since this experience, we keep on going back to Benjamin Moore for all our painting needs....