Target — Local services in Livermore

One of the female supervisor of the cashiers has racial discrimination to her customer. On Thursday, December 13th 2018 around 12:15pm-12:30pm, me, my mother, my mother in law and my 3 months old child have experienced racial discrimination inside the Target store.

Our family is having a 3 months international trip with my 3months old child with us. After calculation, I figured that my baby will need 16 boxes of formula powder during this trip (since he is being feeding formula only). So today we were all there in the Target Livermore store trying to buy formula we need for this trip.

When we tried to buy 16 boxes of formula, I was asking the cashier whether we can enjoy 15%off because that is what I saw online as the promotion of that brand. Since the system didn't pop out the discount, so the cashier called her manager to come and help. Here are the sentences this female manager keep saying to us after she came to us:

1, "We CANNOT let you guys buy 16 boxes of formula. Because we are family store, we CANNOT let you WIPE OUT (this is the exact word she used) our inventory so that other families cannot buy it."

2,"Why do you need this much formula? Are you guys trying to resale them?"

Any parent reading this review now may already got what I was feeling at that moment from these words came out from her mouth. We were there with my 3 months old child in the stroller with us. And I don't know why that female manager can say something like that to us.

We need all those formula because we are having a 3 months international trip to where we cannot buy formula of this brand. This is the only reason we need that many of the product. And with my child in the stroller there, I feel so not respected when she questioned us that whether we are trying to resale the formula. Isn't it so obvious that my child in the stroller is THE ONE who needs those formula?!

Plus, when did Target start to limit the number of items a customer can buy? I don't even need to explain to her that we are having an international trip (which I DID explain to her), I can buy any amount of product without being questioning as a normal customer, right?

We may have some misunderstanding about the discount. But should a normal staff try to explain and help the customer to understand the correct information and help the customer to do a successful transaction? While this staff in Target Livermore, only tried to reject the transaction and reject to sale the items to us.

In the end, she said "you can talk to our manager." And she let us wait at the customer service line and walked away without a word.

After my child was born, I purchased all supplies like ready to use formula, toys, strollers and powder formula at Target store.

BUT FROM NOW ON, I WILL NOT BUY ANY CHILDRENS' SUPPLY FROM TARGET BECAUSE BOTH ME, MY FAMILY AND MY 3 MONTHS OLD CHILD HAVE EXPERIENCED RACIAL DISCRIMINATION AT TARGET STORE. MANAGEMENT TEAM AT TARGET, YOU SHOULD TALK SERIOUSLY...

Over the Labor Day weekend while in Livermore I dropped by the local Target on first street to pick up a few things for a pool party I was attending. While shopping inside I was clearly being followed by their “undercover” security team which by the way was so obvious by the way they were following me around. Mind you I’m in a pair of swim shorts and a tank which and the temperature in Livermore was in the 90’s. Doing absolutely nothing out of the ordinary other than shopping around. I was with a friend of mine since she needed to pick up a few things too for her kids. Once we found everything that we needed, we both headed to the cash registers to pay for our items. My friend pays for her items first since she only has a few things and I had a bunch of stuff. This kid in a military boonie hat approaches the kid ringing us up and tells him that he is replacing him which the kids reaction was baffling after he’s done ringing up my friend. As soon as the kid finishes ringing up my friend which by the way the other kid was standing there watching us the whole time as my friend for her receipt. At that point my friend and I are both looking at each other baffled but she politely replied she already paid for her stuff did you not see us? You see standing there watching us the whole time. The kid couldn’t give us a straight face to reply on why he asked for her receipt. Once that was done he started to ring up my items and placed each item on top of the counter instead of placing them in my shopping cart so that the camera could see each and every item I had in my shopping cart as if I was trying to shop lift. He asked for my ID which I’ve already anticipated him asking since I had alcohol but the way he was acting was totally unprofessional. I know by experience as a person that works in the security field and has Loss prevention experience. Once he finished ringing up my items placed my stuff back in the shopping cart since I didn’t purchase any bags and he tells us if you have time fill out this survey on the receipt. As we walked out of the store I spotted security in uniform waiting outside. My friend and I both filled out the survey online and told them what happen. They finally got back to me via email yesterday two day after the incident. I tried contacting them by phone but none of the departments seem to like to answer their phones. So from now on I will not be shipping at the Target in Livermore and will boycott them until they correct this. This is 2019 and California mind you. This kind of racial profiling needs to stop. I would not recommend anyone to shop...

I came to return a memory foam pillow that was too hard for my neck and I was unaware the return policy was 90 days rather than 30 as I had assumed, so after days of being carried in my trunk I decided to return it.

What an awful experience I had with Anna at the front desk/returns. This bitter lady came to assist me as it is her job, but it seems she's forgotten that. She comes to me as I say I'm doing a return to which I hear nothing back from this person, she stares at god knows what, as I stand there for her to finally make eye contact with me and I look at her like "so?" And she tells me violently I haven't given her any receipts, any barcode ( which is on the pillow ), and I replied to her, you haven't told me anything, I don't have a receipt, I have the card I bought it with, and woah you have a terrible attitude. I'm sorry Target, I've worked in customer service before, and in my opinion, I'm not asking for a reverence but a simple, "Hello, how may I help you?" Would have been enough. It boggles my mind, I have to write this review about someone that could be my mother. Why do I have to provide you a barcode when it's on the package of the pillow, should I scan it for you as well? Last I checked you're the person working here, and quite frankly depends on us, the consumers. I actually forgot the rest of the stuff I came to buy after that experience and decided to leave and go take my business elsewhere. I come to target because I value the experience they strive for, but if I'm gonna be treated like that, I would go to Walmart instead, maybe I would have...