Big 5 Sporting Goods — Local services in Livermore

As in the past, the greeting upon entering was very pleasant and the young man asked if we were looking for anything today. I said we were in the area and just looking. Being on the mailing list, you get tons of emails and coupons so I was going to use my coupon, find a few things for my boys and cross off whatever we could find on the clearance racks from our back to school shopping. So at least a star for the good efforts on the greeting, and he was initially the only employee to be seen in the store at around 3 pm on a weekday.

After over 20 min browsing in the store and the boys each finding 2-3 items on our own, we decided to check out any sales on shoes. They each found shoes on the wall and we did not see any other sizes in the aisles. We were standing in the area for approx. 10 min, saw one employee go in the back room and didin't come back out after 5 min, so one of the boys went up front and asked for help. He pages someone to help in shoes.

Yes, a woman with an employee lanyard with buzz cut and tiny pony tailed appeared quickly but just stood next to another woman standing the area looking confused. She didn't say a word, ask who needed help or seem to want to do anything at all. It was very odd.

I told one of the boys to ask for his size since she didn't look our way at all despite sitting there, with one shoe from the wall in each of their hands. My son asked loudly to catch her attention and politely, "Can I get a size 10-1/2 in these please?" The woman literally said nothing, and as she turned away quickly I said, "wait, we need another one too" but she ran away as if upset to get the one, handed it to him without saying a word, abruptly turned around and left quickly. Oddest and rudest interaction I've had in a store.

My other son and I got up to go to the aisle she found the other in but could not find anything that looked like our shoe. I got very irriated at the lack of customer service and woman almost seeming upset to provide any customer service at all. I told my boys forget it, "nobody here wants to help", and I couldn't find the other shoe and wasn't going to struggle to get help any more. The woman appeared in the aisle with another employee wearing a lanyard, a woman with medium length brown hair. As I was clearly upset, the buzz cut employee says "you didn't ask for anything else"... REALLY? You ran away, didn't speak a single word to us! Not.ONE.Word!

I had my boys just leave everything we were going to purchase right there. I'm sure I embarrased them. I don't care. This was by far the rudest and worst customer service experience I've had.

The store didn't have the stock of merchandise it used to. Removed myself from the mailing list so I won't receive multiple emails daily from them anymore and ever be tempted to think visiting this store again would be a good idea.

Literally shocked at how a business like this stays in service, except perhaps because they are also online. I don't see this location...

My wife was going out of town and needed shoes for my 5 year old, so I stopped by Livermore Big 5. I picked out what I thought were okay shoes and an old guy said I don't think we have that size but I will check and after awhile he came back 'well I guess we do!". I paid, went home and my wife said she was able to stop and get some. So a few days later I stopped by (not looking very polished because I had been helping someone move) I tried to return the shoes. The guy at the checkout was ornery as hell. I assume he may have been the manager. He wouldn't return them because they looked worn. Yeah well someone else must have returned them looking like , because my daughter did not even try them on because we didn't let her see them because we didn't want her whining about wanting both pair. The guy didn't want to hear it. I was clear that I was telling the truth, but I was not going to sit and argue with the guy. It wasn't worth it, but again I was clear and very calm that what I said was the honest truth. I almost left the shoes there because I could care less about the money, but I was extremely upset inside that he just thought I was trying to pull a fast one on him. Again I was calm and brief and did not show I was upset. I am glad I didn't leave the shoes there, because they should not be rewarded. Why don't I just keep the shoes, because I could care less about the money and I would rather give them away then tell my wife what went down and bother her with it. Also my daughter doesn't need another...

Wanted to buy a shotgun and this older man, who I've never seen before in the many times I've shopped here, and he gave me nothing but opposition. I don't know if it was because I was a woman or if he was just socially inept, but I left feeling extremely insulted. He wouldn't even show me a shotgun that was in the back storeroom. Accusing me that I was buying it for someone else... Why would I do that? You can't pick out a shotgun for someone else... It's too personal of an item. Not to mention illegal. So now I am feeling so insulted that I don't even know if I ever want to shop there again! Considering I am a frequent customer, that should tell you how horrible this man treated me today. I usually have good service there, but today really was like a slap on the face! I hope that guy won't be working there for long time... If I find he is gone I might consider coming back. But as of...