Crumbl — Restaurant in Livermore

By far, it was the worst crumbl experience I've had. Customer satisfaction is not on their list of priorities.

They served me cold cookies even after they explicitly mentioned that the cookies come warm.

When I took it back, the employee was bothered to see me. When I explained the situation, he said "this is how they come, 90° internal."

I had him feel the cookies, and he was also shocked at cold they were. Immediately, he took the cookies and threw them in the trash disrespectfully, gave me another pair of cold cookies.

Only after I asked him if they had a microwave did he warm it up.

To those reading this, I understand this is very minor. However, it's at moments like this that we get a gauge on a business's commitment to customer satisfaction. When a problem occurs (specifically something isn't as advertised) it should be the business's priority to get it right. These are $5 cookies, they're not cheap.

I am a regular enjoyer of crumbl with roughly $500 spent in the past year. Safe to say, I will not be coming back due to the lack of respect given by...

This place doesn’t have it together yet. We had to wait a long time (15-20 minutes) for the cookies to be ready and the order ended up being wrong. We didn’t realize until getting home that the order was messed up and they had given us a cookie we didn’t want instead of the one we ordered. Also for the cookies we did order, they were really gooey and one of them didn’t have the toppings. We were really disappointed. The Crumbl in Dublin gets it right every time. We will go to the Dublin location instead...

Crumbl Cookie never disappoints! From the moment you walk in, the aroma of freshly baked cookies is absolutely irresistible. The rotating menu keeps things exciting—there’s always something new to try, and every flavor is a masterpiece. The cookies are perfectly soft, warm, and packed with flavor. The presentation is top-notch, and the pink box is iconic! Whether it's a weekly treat or a gift for a friend, Crumbl is always a hit. Highly recommend for any...