FURNITURE DEPOT (FURNITURE & RUGS) — Local services in Livonia

I visited this store on a mission to find my son a blue bedroom dresser set. They had one in the store. I was told I could order it and pick it up from the warehouse on Tuesday. Honestly that wasn’t an issue but I really wanted to take the items home today. I was told they could sell me the floor model for $250. So I decided to check one more store before I bought them from this store. I told the sales rep I would be right back. Once I returned the price had changed, it went up a $50 more dollars. I agreed to pay it because I really wanted my son to have it. One I paid the full price of $318 the sales rep that was helping me load it to my car made a mistake a pulled some of the paint of one of the dressers and told me he would just discount them and sale them to me for $250 mins you I’ve already paid for the items so I get to the front for them to refund my $68 only to be told they could only refund me $50 because the items they sold me was worth $150 even though it was sitting in the store priced at $99 which I was told the price tag was wrong, which was my problem. This store has beautiful items but the salespeople are fast talkers and dishonest and only about the money… don’t shop with these guys at all if your looking for something to take home on the same date of purchase. I will never return or refer anyone to...

I spent $2000 on a tufted couch from the Livonia location. A few months later a button randomly popped off the couch. I was told that I did not have a warranty nor could I purchase one. However the manager promised to have someone come out and fix it, and we went back-and-forth for about two weeks trying to get a time scheduled with the repair guy. This was well over a month ago. I have dealt with four different people now and every time I call they don’t even know who I am. The manager who promised repair has since been fired. I’ve spoken to 3 different “managers” and one sales rep, All of them ask for my information and promise to get back with me with a solution. Not one single person has made the simple effort to call me back, I always have to call them. And like I said when I do, they give me the run around all over again. I will never buy another thing from this company they are EXTREMELY unprofessional. None of them know what they are doing and they just throw out promises that they don’t ever...

I bought 3 bedrooms and a dining table from them. One of the headboards of the bed came clearly broken and there was green paint on the footboard. Additionally, the full bed we got was faulty as well along with a bunch of the drawers in the vanities, chests, and night stands. The dining table was wobbly and not very sturdy with scratches all over the chairs. The only functional pieces of furniture we received were the master bedroom furniture. Everything else was utterly horrible quality and a complete waste of money. If you’re thinking of buying furniture FIND ANY OTHER PLACE. Do not go here, you will regret it. We tried calling them to get replacements for broken parts and they ignored us telling us our invoice and phone number were not recorded in their system. Be ware and spend your money elsewhere, don’t make...