The Jewelry Exchange in Livonia — Local services in Livonia

The first time we came here, we were looking for wedding bands. I found a really cool band with a deep chevron that had a tanzanite stone that I would need to have removed to get the look I wanted. My husband was looking at Tungsten bands and found a couple that he liked and was told could be ordered in his size, but he wanted to look around before deciding. The lady had short blonde hair and was very helpful! We ended up having them remove the tanzanite stone and the lady had recommended setting the stone into a necklace, after thinking a few weeks on it I decided that would be the perfect thank-you gift for my mom. We went back and we had a terrible experience with a lady with short dark hair and glasses. She continually kept insulting my husbands fingers, something about his knuckle, and said they cannot order any rings in his size which seems very weird for a jewelry store. So then I brought out the tanzanite stone that they had removed from my wedding band to talk about options for setting it into a necklace and she looked at it like it was garbage. Before even giving me the chance to say they’re the ones who had worked on this stone, she was saying what a terrible job the jeweler had done with the setting of this stone and how it was destroyed. I understand the important part of the original process was saving the integrity of the sone, but I was very upset because nobody had told me this when I had picked up the stone and I think they should have told me if they had to break something on it to get it out. The whole experience was bad and I wanted to leave but then she started profusely apologizing and saying that she had misspoke and that it wasn’t bad work. She still wanted to talk me into using them for the necklace but it was a definite no go after the way she had spoke about their work and how she spoke to my husband. I ended up going to Estate Jewelers in Toledo and 100% recommend...

I must say that this place is amazing. I visited this awesome jewelry store the other day for the 1st time ever after seeing many advertisements on the the local television channels. I was greeted at the door by Joanne and was not pressured at all as I wasn't sure of what kind of ring I wanted. She helped me with some ideas for a replacement wedding ring and band and helped me stay in budget. I am not all that diamond literate but she took the time to explain "diamond lingo" to me and was not rushed at all. We looked at a few settings and diamonds to place in the settings. Her customer service and mannerisms sets the bar for how people should be treated when shopping for products. I loved her truthfulness and honesty and her non-rush attitude and the willingness to work and help me stay in budget. She did not try and sell me the most expensive ring or pressure me on anyway. For the couples out there, especially us men this should be you go to spot, actually your 1st stop for getting that special someone a ring. Whether it's a engagement ring, promise ring, anniversary gifts, etc. they have it all. Their service is impeccable as the ring was sized and I was able to pick it up the same day. What great service. Thank you Joann and all the staff including the managers at The Jewelry Exchange for you awesome service. I would definitely recommend this place and will be spreading the word to...

7/25/2021- The Jewelry Exchange is the best in the business! The workers are all so helpful and very personable! I feel like family every time I go in. My fiancé got a beautiful engagement ring from here and they even helped us recenter the stone when it looked off. They are the best! Give them a try!

Update: 10/6/2021 - Went back with my fiancé to look for both of our wedding bands. We were so excited to hopefully find them and look at all of the pretty bands! We had diamond consultant, Pat, who was the complete opposite of our last experience with Joann and Annie. Pat seemed angry the entire time, completely discounting all of our suggestions. Saying that certain rings would never fit under my halo engagement ring - which is true, but we had already mentioned that I wanted to have my wedding band be on my right hand (aka - time for the sales consultant to bring as many options to the table). Everything I seemed to pick to try on was “wrong.” So, I showed her my engagement ring and she provided zero suggestions of what would go well with it. I felt sad and not excited at all. It made me not even want to be in there. Picking out wedding bands should be a fun and exciting experience. I felt sad and disrespected. It is especially sad because I have had great experiences here before with Joann and Annie. As for Pat, the happiest she seemed was when she got to sit back down once we...