Best Buy — Local services in Logan Township

I dialed the Altoona number to try to schedule a trade in appt for two pieces of electronics. I was on hold for 25 mins just to find out that I was transferred to corporate. I was then put back on hold and was again transferred to the wrong department. While I was placed on hold for the third time, I tried going on their website to talk to an agent. The "virtual assistant" told me I was on the wrong website and needed to go onto the Geek Squad website to schedule an appt. Finally someone from corporate picked up and she was just more concerned as to why I was on hold more so than helping. I scheduled an appt for Saturday at 11:40 via online. I got there at 11:35, and as soon as you walk into this store, you have an employee "stop" you as soon as walk in asking questions as to why you are there. Very cold and very uninviting, but nonetheless, I was directed over to Geek Squad. I saw my name on the board so I thought everything was fine. A Geek Squad agent came up to me as asked why I was there. I said I had an appointment for trade ins. He informed me that Geek Squad doesn't do that, and I had to get into the Customer Service line. So I was lied to over the virtual chat. I got into the customer service line, waited about 10 minutes and the SAME EMPLOYEE was waiting on me. Kind of funny, but we proceeded for the trade ins. I did the trade in questions prior to coming in to see roughly how much I would be getting back. Prior to going in, my iPad Pro had a trade in value of $12. In the store, I was given $3. My Mac Book Pro had a trade in value of $200. In the store, I was given $77. Now, I understand that the online trade-in offers were just an estimate, but they were WAY off, especially for my laptop. I was very disappointed in the atmosphere of the store. I will NOT BE purchasing anymore electronics...

Adding to this review — don’t bother wasting your time with their “customer service” either - they don’t acknowledge or apologize for mistake, you have no idea if actual store is being held accountable because you can’t actually talk to a person in this country, and their idea of a solution is to sell you a tv from the same store which proved in first place it is incompetent. We are down in the negative stars going — I advise everyone — go to walmart or Sam’s club instead — you talk to actual people in store and know you are heard when they mess up. Best Buy does nothing.

Original review

If I could zero stars I would. The store completely messed up and you can’t speak to an actual person in the store. I ordered a tv — waited for it to come in. Went to pick it up, it was my fault it would not fit in vehicle. I saw the tv. Called the same day to have it changed to delivery. This was Sunday and delivery was confirmed for Friday, received confirmation time on Thursday evening. I work and had to make arrangements to have someone be there or take off work. They called morning of delivery and said it was not in yet — I literally saw the TV on Sunday and explained that. They tried to offer a different model — cheaper one — I said no, my tv was there. They called back and said they could not find it. I can not contact an actual store manager and I have yet to receive an apology. Do not order anything from this store — they are disorganized, will lie to you, AND WILL TRY TO BAIT AND SWITCH YOU. I’ve had better service at Walmart — at least you can talk to the store manager and not some customer service rep in a call center in India who tells you — this stuff doesn’t happen — to which I said — if the offer another model it obviously does happen all the time. I recommend going to Walmart...

They were pretty helpful with buying the phone I wanted. After that though they are of no help unless you want to pay them more money. The brand new Note 8 I purchased started having problems (hardware, not software) in the second week of owning it. I had just gotten a new job as a Corrections Officer and I was working double shifts because I needed to catch up with training. I have a 1 and 1/2 hour drive to work and I was not able to take the phone back within the 14 day return policy period that best buy gives. So, I call to see how they can help me and they told me that the can "take a look" at the phone. They said they didn't know how much this "assessment" would cost so, I would get a bill after. I thought this was ridiculous and I was told that Customers should buy the Geek Squad Insurance to avoid this. But, here's an example of why this makes no sense. When you buy something and its broken (not by your doing) good companies make sure that you get the same thing not broken or, an equal store credit. Insurance (like for your car and house) are for things like accidents or outside factors that happen after the purchase. If a place sells something that was damaged it is up to them (if they want to be seen as a reputable business) to at least do the assessment and even repair as a courtesy.

For reference, I have bought many computers, head units, controllers, mouse and keyboards, and all assortment of product from them. But, this is a disgusting and disrespectful way to treat a customer.

I will not be back for any reason and I would not recommend...