At 9:25 PM, I walked into your Altoona location with my family, craving a quick treat: one Blizzard, five small cones, and two Dilly Bars. Easy, right? Wrong.
We were told the kitchen was closed—only to watch multiple customers after us order and receive hot food. Apparently, the rules shift based on who walks in.
The cook in the back? Dropping f-bombs, mean-mugging customers, and barking at overwhelmed teenagers like it was a boot camp gone off the rails. If I wanted a side of verbal abuse with my cone, I’d go to a Martins station at midnight.
Despite a small army of staff, our simple order took over 30 minutes. Eight other customers were served first. When I finally begged for a vanilla cone, they set it on the counter like it was a slice of pizza—and watched it fall over. Because cones don’t stand on their own, folks.
By 9:58 PM, we had the rest. Melted. Messy. Wrong. Even the Blizzard didn’t get its ceremonial upside-down flip. At that point, why bother?
As we left, the cook was still shouting orders to “pull the drawers.” Frankly, someone should’ve pulled the plug on this trainwreck of a shift.
Dairy Queen Altoona will not have me as a repeat customer.
Sincerely, A former fan who just wanted a cone that stood up and a Blizzard that didn’t...
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