Long Beach Skate Co. — Local services in Long Beach

Just moved back to the Long Beach area, after being away for decades. I’m 50 and have not purchased a new board since I was in my teens. My nephew is in town visiting me and we were looking for something to do. Went to LB Skate Co to check out t-shirts and instead, dove right in and bought two new rigs. God this place took me back. Can’t believe all of the options available for decks, wheels, and trucks. Good times. Can’t say enough about how well we were treated by the staff and how much fun we are having with the two new decks. Splurged on a custom retro for me (Powell on Indy on bones) and also picked up an Arbor pre-build that I will keep at home as a guest board. Staff built up the retro in minutes. We skated around Seal Beach yesterday and both loved it. I’m in decent shape (jog and surf) and still woke up with silly sore legs. We’re headed to Belmont Shore today and Manhattan Beach strand tomorrow, for some cruising. Support this...

Worst online experience ever. I’ve always purchased from local skate shops and Been a local customer at LB for nearly a year and I love this store but first time I made an online purchase with them and my item never arrived and this place has not only refused to help but they completely ignore my emails. Which is more heartbreaking than anything considering this has always been my favorite local shop and I’ve always loved coming into the store and buying from them as opposed to zumiez or something. Now I have to call my bank for them to reverse the charge. But at this point it’s not even about the money. It’s about the customer service and the way they handle situations like this. Or in this case, didn’t really handle anything. Hard to say ‘support your local skate shop’ when they give you no...

Customer service for web orders absolutely sucks. I've had 2 orders where there was an issue with the items purchased. For the first order I emailed several times over a month for a return and never got a response. For the second order, a pair of shoes arrived with one insole completely mangled, bent, and peeling. I got through to someone on the chat service and they basically said my only option was to return it; they would not exchange it. Since they were sold out in my size, I asked if they could cut me an extra 10% discount because I would have to replace the insoles, and they just ghosted me in the chat. Never responded, end of conversation. So, the prices are great when they have a sale, but you better hope there's no issue with your order or you'll probably just have to...