Warren Appliance INC. — Local services in Longmont

Tale of two stores: Deal with Warren Appliance at your own risk. There’s good will and there’s bad will. I had been a customer of Warren’s for fifteen years. I bought one or two washing machines from them and two dryers (I have two buildings on my property that have laundry rooms),. I also had them do the repairs during this time. I can’t say they sell the best machines but overall they have been adequate. In June of 2016 I bought a used dryer from them at their recommendation. My old dryer needed a new timer for $150. I decided it was more cost effective to get another dryer. This is what they told me at the time that greatly influenced my decision. We decided to get a rebuilt dryer. The service man highly recommended the dryer as it is very durable with few repair needs. He said it will last a long time. He said the new model of these has the same mechanical parts and he said it wasn’t worth spending twice the money. He knew that our dryer gets a lot of use and he felt very confident in selling it to me. I did appreciate him looking to save me money but on his end he may actually make more money selling his rebuilt ones versus a new one. With the service call and delivery charge the dryer cost me over $400 and I could have gotten a new one for $200 or $300 more. So less then three years later in March 2019 the dryer needed a new heating element – the cost of repair $155. Now three months later the drum is making a horrible noise and the dryer only works intermittently. When he was hyping the dryer to me there was no caveat that there’s always a possibility that it could break down anytime and that would have influenced my decision to buy it. It’s not like I don’t know there are lemons and machines break down but they also personally rebuilt it and tested it – this wasn’t manufactured in a plant. I called to see what could get worked out especially having been a customer all these years. I guess they don’t value customer relations. I have no beef with their only being a ninety day warranty on a rebuilt dryer but that wasn’t the issue. The most he was willing to do was maybe give me free parts or a 20% discount on the parts depending on the problem. That in it self was ok and appreciated. But he absolutely refused to come out at no charge (They charge $75 for an assessment) and then he would let me know the cost of repair and what he would do for me. I only live 4-5 miles away. So basically he was saying pay me $75 and we will assess the problem and then let you know what we will do for you. If it wasn’t worth fixing I’m out $75 and they would have probably tried to sell me another rebuilt dryer. Good will is taking care of your customers so for $75 dollars they lost a customer of fifteen years who is honestly disgusted with them. Pretty stupid trade off in my book. Read some of the other negative reviews on how they conduct business. On the other hand to fill this out. The same day I had to get some carpet pad and tack strip to repair some carpets that had gotten wet due to flooding from a recent hail storm. I went to Family Carpet One Floor and Home at 1401 Ken Pratt Blvd Suite B, Longmont, CO 80501 where I had bought flooring many years ago. The owner recognized me and gave me the supplies for free. True it didn’t amount to much money but the gesture was very much appreciated. This is how you establish good will and have a satisfied customer who feels good and wants to come back and do...

In FEBRUARY 2017, Warren Appliance attempted to rebuild an older model Maytag washer for us. They charged us $715.76 for the repair, and the machine was leaking when it was returned to us. First it leaked water, then oil. They claim that some other part failed right after it was returned to us. Their repair work is supposedly under warranty, so after Warren Appliance gave up on figuring out why it was leaking, they agreed to give us $500 credit IF we purchased a new washing machine through their business. We agreed to that and ordered a top loader Speed Queen washer. After approx. a week, we decided maybe we should go ahead and order a matching dryer, did so, but, due to unexpected expenses, cancelled the order after a few more days (dryer had not been shipped to Warren). In late JUNE, we were told the new washer was in the store and they would deliver it on a certain day, but no one showed up. Then there was no communication unless we initiated it. On JULY 7, we finally walked into the store to request a refund or delivery because the total price of the washer had appeared on our credit card a month earlier. The response was to treat us with disrespect and argumentative behavior reflecting intimidation. When Warren Appliance finally delivered the new washer, they only refunded $200 of the full price on the washer rather than the $500 agreed to, claiming it was because we had cancelled the dryer purchase. The dryer was never part of the settlement agreement for the $500 refund; the dryer was ordered at a later date. When Warren Appliance delivered the washer, they refused to give us the refund check unless they could take the older Maytag washer along. Maybe you will get some of those slightly used parts in your next repair? - we did use the leaky Maytag for 4 months before the new machine was delivered. They also charged $929.99 for the new washer, which we have discovered is $60 more than the UMRP Speed Queen dealer price of $869.00. Totally screwed - in so many ways. You could get lucky, but we suggest that you check around for other repair places and dealers first. This complaint posting is delayed because we gave Warren’s management a chance to settle this complaint through the Better Business Bureau, but...

ALMOST CAUSED A HOUSE FIRE... Mr. Warren came to my house to fix my dryer which was not working and said that it was fixed. He charged me and went on his way. Instead of actually fixing it he removed the safety switch and said that it is almost entirely unnecessary. It is something that they started to install many years ago and all they do is malfunction and cause the dryer to stop working. He short circuited the system by splicing a wire around the safety switch. My girlfriend was doing laundry later that day and said that she smelled burning. Smoke started to fill the basement and the clothes nearly burnt her hand when she ran downstairs to stop the dryer. The actual problem was that the casing for the heating element had melted and short circuited onto the heating element itself. It essentially became a conduit for all of the electricity and almost started a fire. THANK GOD MY GIRLFRIEND WAS HOME AND DIDN'T LEAVE THE HOUSE AND DOGS ALONE!!!!!! Mr. Warren did not accept responsibility for the situation and a SEARS technician came and found the problem right away. Mr Warren refused to give me a refund even though I threatened to write a bad review. Well here is the result of that. Good Luck to you if you decide to use this corner cutting, code...