Olde Towne Pet Resort — Local services in Lorton

Update: It's been 1-month now since the death of our family K9 at the hands of OTPR. Calypso's bubbly, playful and joyful presence in our home has been painfully missed.Yes, Management did call and offer their sincere apologies, adding, that her sickness and death breaks their hearts, and then added, we did pay the K9 vet emergency room bills, and we don't normally do that; oh, and the State doesn't allow us to do much more, so we apologize again. So, they are saying, we know how you must feel with your lost, but are hands are tied, and there is nothing else we can do, expressing that not feeding our pet in their care wasn't malicious. No, it was NEGLIGENCE! OTPR didn't see in signs of our pet being in distress. I commented to them, you guys are the so called pet experts; you SHOULD HAVE noticed her sudden decline when you saw that she hadn't eaten in 1-day, 2-days, 3-days, 4-days while in your care; and then you send her home to us saying she had a great stay; how cruel. And then we watch her quickly deteriorate to being put to sleep, while I hold her in my hands, while her mother watches in total shock. And then Management says, they are willing to give us a couple hundred dollars more towards the purchase of a new Lhasa Apso or pet of our choosing [a measly couple hundred dollars when a new AFC puppy could cost upwards of $1500 or more; and we paid $800 for our AFC baby when we acquired her 11-years ago], they will contribute a mere $200, wow! We miss our little girl so much; and she still had several healthy years ahead. She was a major part of our family, now she's gone. It's still kinda surreal. When other people are walking their pets by our home, we lone for Calypso even more. When my 82-year mother who suffers from dementia & alzheimer walks through the house searching for her little lap friend, and looks even more puzzled, can you imagine how painful that must feel to watch her state of confusion? And yet, my trade-off for my little girl Miss Calypso is I get to have her box of Ashes, and she'll never return; thanks OTPR. I'm still in shock 30-days later because of my decision to leave my little girl, in what I thought was the safest place for the 4-day I went off to another military base, and return, and within days she's hospitalized and then euthanize while I hold her in my arms, feeling her last heartbeat. And OTPR says they are very sorry for our lost, that's all. My daughter, who is away on active duty, serving our country, continues to express her painful grief, and tries desperately to keep focused her the mission at hand, but she's hurting deeply, especially, when her baby was 2-3 weeks away from being shipped ALIVE to her base so they could be together again; now one day soon, I'll ship her little buddy, Miss Calypso's ashes to my daughter (what a trade-off). And OTPR says, there's nothing else they are willing to do but apologize for our loss; which will never bring her back to us. Don't do what I did..associate Big, and Beautiful and Luxurious with receiving the best care. Because of my choice (and I feel so responsible because I choose OTPR), our family pet and little fury friend is dead, and all we have are her memories of the joy she brought to our lives, and a box with her Ashes. And we have anger too because OTPR took her away from us because they failed to ensure she ate food for the 4-days she was in their care, and they failed to notice her slipping into an unhealthy place which resulted in a severe intestinal infection, then heavy diarrhea, then vomiting up bio, then death. They failed to contact us. Maybe management may come back again and dangle more dollars towards a replacement pet, while we are still grieving her untimely lost.They may even say their hands are still tied to do more.Nevertheless, I hope other's think twice before making the painful decision I did that I can never change. Her loss changed our life and the dynamics of our home. Our little girl, Miss Calypso is gone, she died unnecessarily because of OTPR negligence. Don't be fooled by the 5-star...

Painful & Hurtful Experience. We’re a military family, and what started out to be a pleasant and relaxing 4-day weekend away at Camp Lejeune turned into the worst nightmare a family could experience. We choose OTPR to board our healthy, vibrant family pet, “Little Miss. Calypso”, a Lhasa Apso, who was vibrant, healthy, happy, playful and just turned 12 and had several good years ahead of her. I decided to board Calypso in at OTPR in a 5-star suite, alone she she’s a little shy (which had been relayed to the staff). The OTPR is a palace for pets, thus, we were planning for her to have a wonderful long weekend experience too. On Sept 4th, we packed up her Dish food, trays, treats, bed and favorite toys; completed the vital check-in procedures, gave our little girl a kiss, took a photo, then turned her over to the capable hands of the OTPR staff member, and off we went. Little did we know, this stay here at OTPR would be the last time we would see her happy, healthy and playful again; and her being full-of-life quickly turned fatal. Calypso was picked up from OTPR and almost immediately admitted into ICU at the Regional Veterinary Referral Center, Emergency Room, just a few blocks from OTPR, to undergo a series of costly x-rays, ultra-sounds, lab work, fluid drips, etc. The demise of her death was caused by Calypso not eating food during her 4-day stay, which lead to extreme stress and anxiety.

During her stay, the staff failed to contact us to inform us of this situation, and the severity of the matter, nor did they follow their protocols to give her their food and along with a calming medicine that I agreed to give her, if she became overwhelmed, so she could relax then experience her happy and best life. Then, upon picking her up late Tuesday, Sept 8th, the staff never informed me of anything out of the norm, i.e., not even the important fact that she had not eaten in the past 4 days, yet expressing that she had a great stay.

Sadly, immediately upon seeing Calypso, I noticed her reserved and unplayful, and loss of weight. On Wednesday, Sept 9th, Calypso began experiencing diarrhea, then vomiting large puddles of clear bio. I was devasted. I took her to the best hospital I could get her to (her 1st visit to any hospital in her lifetime), with the exception of regular preventative maintenance checks. She was diagnosed to have a serious intestinal infection, then came heavy bleeding in her intestines, heavy weight lost, weakness, and fatigue. There was also heavy bleeding that could not be controlled. Then came with the devasting news that the ICU doctors have done all they could do. Our little girl was euthanized the next day, Wednesday, Sept 15th, as I held her weak body in my hand while she took her last breathe as her heart stopped beating suddently, while her mother, who is an active duty soldier, who raised her from a puppy, watched this heart-breaking moment, via FaceTime, and cried heavily. She was picked up for cremation on Friday, Sept 18th, and yesterday, Sept 29th, I finally got the strength to go to UPS, at 8200 Alban Rd, in Springfield, VA; to retrieve the little brown cardboard box, that contains the remains of our little girl. What made this moment even more painful, was that directly across the street from UPS was OTPR; the place she was check in as a healthy dog, and now she lays in a lifeless box….. It wasn’t supposed to happen like this We choose the best resort for her safe care, and had we been contacted by the staff that she was stressed and hadn’t eaten, we could have possibly saved her life. Since her death, the staff changed their policy to contact the owner within 48 hours or sooner. Unfortunately, we didn’t get the call. I’ll forever miss the love of my best friend too. RIP Calypso. Our home will never be the same...

This review reflects my experience with Kristen Jones Trainer & CGC Evaluator at OTPR (Springfield) for the Stay & Train.

Kristen was very responsive to call for the evaluation on 11 July 21 however, everything went downhill after that. I emailed her the same day after the evaluation and got no response until I made a complaint about her a few days later.

I boarded my babies Angel & Aaron on 11 July 21 and Kristen was to begin training on 13 July 21. I emailed her with a question after the consultation and got no response. She called me on 13 July 21 to tell me that she had trained my babies and would send pictures and a video the same day however, I got nothing. I emailed her after that call and again, no response.

As a result of the aforementioned, I felt it necessary to watch my babies on the video camera in their room the next day, 14 July 21 and NOT to my surprise given the initial inconsistencies, I found that Kristen had MERELY taking my babies out for a 15 min "training session" however, the cost of training was $200 per pet, per day for 1.5-hour sessions each.

Upon my calling to complain about the lack of training they were receiving, I promptly received a text from Kristen stating among other things "I have also been keep in the sessions relatively short to ensure they are having fun because they tend to get overwhelmed with the longer sessions". This was ONLY the 2nd session and she had already decided to "keep them relatively short".... when would she inform me? If she had to "keep the sessions relatively short" when would the sessions be made up to total 1.5 hours per day?... Just as I shared with her during the consultation, my babies had already completed both beginner and advance training thru other services, so they were not a stranger to training, I was merely looking to enhance their knowledge and possibly include some new skills. My babies had already received a total of 16 training sessions in which they all were over 1 hour long per session so her decision to train my babies for only 15 mins a day was TOTALLY UNACCEPTABLE for a total of $400 a day.

The services, inconsistencies, and lack of candor of Kristen Jones Trainer & CGC Evaluator at OTPR (Springfield) did not work for me and as a result, I found it necessary to promptly pick up my babies and to share this information with others.

This review is NOT a reflection of Maria, Fernando, Albert, and the other staff at OTPR (Springfield) who had provided us with 5-star service given a situation that occurred with Aaron during Day Camp and even afterwards given the unprofessionalism of Kristen.

Unfortunately, as a result of Kristen's overall actions, I cannot in good faith or conscience return to OTPR.

Respectfully I...