Update to my review: In response to the owner's comment – I want to clarify that I did report the defect immediately upon receiving the item and contacted customer service multiple times via email, text message, Instagram and contact form on website. Unfortunately, I received no reply whatsoever until I posted my review. Only then did I get a public response – but no actual resolution was offered. I also want to clarify that I did not damage the earrings but have recieved them in this condition. I stand by my review and hope the shop improves its customer service in the future.
Original review: I ordered a pair of earrings from Trufacebygrace, but they were defective. I reached out to customer service multiple times via different channels (email, contact form, social media), but got no response for weeks.
Only after I left negative reviews did I finally get a reply – offering me a store credit for half the price of the earrings. A store credit is not helpful, as I would need to spend even more money (including high shipping and customs fees) just to use it.
What’s even more disappointing is that all of my honest reviews on Facebook and their product pages were removed – and I was even blocked on Facebook by the company.
This is not how you treat customers. I cannot...
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