Extra Space Storage — Local services in Los Angeles

This is regarding the on site Manager Thelvi. On July 14 my father went to pay for his account till the Month of August. During his visit there, he started suffering from pain and went outside near a wall trying to hold himself up. The manager came out and accused him of peeing saying “she saw it with her own eyes” he denied her claims and asked for help, got to his knees and begged for help. She refused continuing to make false accusations and threatening to remove his stuff from the property within 2 days despite him just paying for the account. He has been a loyal member for 4 years and had never experienced something of this sort. My dad was hospitalized that night and was in the hospital for 5 days. Meanwhile my family and I went to talk to her and she continued her lies and give us a run around. Wouldn’t provide her name right away, claimed no cameras show in that direction, that she would provide a refund in 3-5 business days as she had told my dad the day before. That she’d extend the move out date for a week so that we could gather the belongings. Fast forward to today my mom went to show her the space had been emptied and clean and asked about a refund and she stated none will be provided. She never documented she’d provide one for her own benefit and continues to flip flop on her actions and on what occurred the day of the incident. This is incredibly enraging and more so that she had no proof of her accusations and was backed up by her hire ups. We’re asking for a refund and will not stop showing up to the site until something is done regarding her actions, behavior and false promises. She knows the account so she can tell you where to reach out to. I attached the receipt to show he did indeed paid...

I had the absolute pleasure of being helped by Alex, and I can confidently say his customer service is top-tier. From the moment our interaction began, Alex was professional, attentive, and genuinely committed to making sure I had a smooth and positive experience. He went above and beyond to answer all my questions, handled everything with patience and care, and made me feel like a valued customer every step of the way.

In a world where great service can be hard to come by, Alex stands out. His knowledge, kindness, and dedication are unmatched. If you ever get the chance to work with Alex, consider yourself lucky — he’s the kind of person who turns a regular interaction into an exceptional one....

For the high prices the office offers as a "Deal " they forget to mention there's staff and other renters who will break into your storage but they still want you to buy their lock...for even an higher price they offer an insurance way! less than actual realistic value that will not replace all belongings if lost. They also forget to mention the gates don't work properly , nore does the gate pass app. As well as the rodent problem from the renters breaking storage rules that somehow aren't caught on the cameras if they work.... But it looks nice but looks can be deceiving be careful for what you're...