Kia of Downtown Los Angeles Service — Local services in Los Angeles

Originally, I was worried my car sensor was going out which I realize now is dumb. I just needed the battery in the key swapped. When I met my service agent Jonathon he was super nice at first. Even told me he would swap the key battery out for me for free but to go to the Kia parts counter first. They charged me $10. I was like okay whatever I’m not gonna try to weasel out of $10. So I paid it

I end up letting them keep my car bc there’s an open recall out on it.. Jonathan checks on my car’s history to see if I need any maintenance done. He recommended I get my break fluid & coolant flushed. The way he said it made it seem like a genuine recommendation. I was like wow I love that he only recommended something that I need & didn’t try to scam me to do a bunch of stuff I don’t need…

He quoted me $249 DOLLARS EACH…. $500 to get my coolant and break fluid flushed. I ChatGPT’d how much on average it would cost for this (I’m literally just a girl) & it was much lower. I’m like okay whatever it’s a car dealership of course they’ll overcharge. I call this exact dealership later THAT SAME DAY to get a quote and it was $209 EACH over the phone!!! He tried to scam the hell out of me right to my face. I just feel so disrespected honestly.

I knew something was wrong when I said can I have a second to call my boyfriend or dad before I decide and he said “well at the end of the day you’re the one who’s going to drive the car.” I know I may look like an idiot because I’m a 20 something year old woman at a car dealership alone. But anyone who tries to deter you from getting a second opinion is 100% trying to scam you. So when I get off the phone & tell him sorry no thanks he goes “figures”.. ok so obviously you were trying to finesse me. I guess I love to assume everyone has the best intentions and you really shouldn’t. These people are salesmen at the end of the day…

But after that his whole demeanor changes. Definitely not as nice, almost dismissive like I’m annoying him. Then for the recall service he quotes me 2.5 hours… I come back to pick up and I ask did they have to do anything? And he said no it was just an inspection? Then why tf did I inconvenience myself to leave my car here?

I genuinely feel like he did that to punish me for not spending money. Because I called at 10am only an 1.5 hours after I dropped off to make sure it would be ready 2.5 hours after. And they said it’s ready now. But I hadn’t gotten a call or a text. “Oh well he’s just working on the paperwork” … I get the link to the invoice and it is essentially empty btw.

I asked Jonathan if they did the free battery check I asked about when I came in bc I saw a sign that said to ask. I swear to god he made it up that they did it. When I asked he goes “yeah it’s at 75%” just looking me in the eye without referencing anything and it’s not written anywhere in my paperwork that it was done so I know that was cap. Like just be HONEST? I wouldn’t have cared if you forgot 😭

Then I brought up the invoice says it’s state law to check tire pressures every time there’s a service; did yall check mine? He says yes. So I tell him that’s weird there’s nothing written on the invoice I got. He goes no it’s on there. Looks at it and then goes “well I don’t see it but we set the tire pressures to 35” I said what does that mean? You guys filled them up to 35? He said yes. Like I’m a IDIOT. I could feel his disdain for me just by his dismissive attitude. Like I’m not begging you guys to fill up the air in my tires I was just asking if you checked it because it’s not documented anywhere.

The cherry on top is when the valet kid went to get my car he pulled up the wrong car 😭

Most of the people there were nice I’m not gonna lie. Maybe Jonathan & I just got off on the wrong foot. But honestly coming to this dealership was such a waste of time & an inconvenience. I wish I never made an appointment here. I hate that this experience proved the stigma that a woman cannot go to a car dealership alone without them trying to scam the hell out of her… so disappointed...

I am writing to express my frustration with the service I received regarding both the diagnostic and rental car request for my vehicle.

I scheduled an appointment for service and arrived on Friday, where I was assigned Ahtziri Nunez as my service advisor. I explained to her that I was experiencing issues with my screen and she suggested I leave my car any day Monday through Thursday for further inspection on the screen. I left my car to get oil change as scheduled and My car was ready within two hours, but later that day, I contacted them to inform them that I would leave my vehicle for a diagnostic check to figure out the issue with the screen instead of picking up the car, making another appointment and driving to downtown again.

On Saturday, I spoke with a sales associate about the issue, and he informed me that the service advisor should be able to arrange a rental car while my vehicle was being inspected. I then went in person and spoke directly with Ahtziri. However, I was told that no rental cars were available and that they would not be provide me a rental until Monday when a diagnostic was completed.

On Monday, I called to follow up and was told Ahtziri was with another client and would return my call. After waiting for over an hour, I called again and was told the same thing and another advisor informed me that I would need to wait 48–72 hours for the diagnostic to be completed. I was never informed it would take this long.

By Wednesday, I had still not received any updates, so my boyfriend called to inquire. We were told that Ahtziri was out, but that no progress had been made in diagnosing the screen issue, despite us having already sent a video demonstrating the problem.

On Thursday around 3 p.m., I called again, and was told that Ahtziri was out of the office but would call me the next day with an update, including information about the rental car. I explained that I had been trying to reach her since Monday to arrange a rental car, as I needed one to get to work. Frustrated by the lack of progress, I decided to pick up my vehicle. When I arrived, I was surprised to find Ahtziri sitting with other employees, directly contradicting the earlier information that she was out and would return the next day. At the cashier’s desk, I reviewed the paperwork, which falsely stated, “Customer refused diagnostic.” This was inaccurate, as my car had been there for nearly a week, and I never refused a diagnostic. In fact, I had been led to believe that the diagnostic had already been performed when my boyfriend called on Wednesday, only to be told no progress had been made.

Furthermore, when I spoke to the cashier, she informed me that Ahtziri was suppose to provide me with a form to approve the diagnostic, which she never did. While I was speaking with the cashier, I observed Ahtziri sitting nearby, looking and laughing, which I found unprofessional given the situation.

Overall, I am extremely disappointed with the lack of communication, the failure to return my calls, and the poor customer service provided by Ahtziri Nunez. This experience has been both frustrating and inconvenient, and I feel that my time has...

INCOMPETENT service center at KIA DTLA. Should have read all the numerous negative reviews before scheduling an appointment.

Wasted 2 days of my time and the Service Center did absolutely nothing on BOTH days to address the issue.

Booked an appointment for Tueday morning with a VERY detailed description that the 12V battery of my PHEV could not hold a charge above 40% and showed a bad state of health when performing a battery test at home.

Received a condescending call from Mike Avenecian (advisor) telling me that the reason my battery was not functioning was because I was using a faulty EV charger, and it was my fault. - My EV battery was never the issue, nor did I have issues charging. I did not need my EV battery charged, as i charge it at home with no issues. Had ANY of their staff read the reason I was taking my car in, they would have seen that the issue was the 12V battery (why a service center doesn't know the difference between EV battery and 12v battery is beyond me). I had even texted the technicians throughout the day to emphasize (again) that my 12V battery was the concern. When I came to pick up my car before closing, I waited nearly half an hour just to speak to Eric Espinoza (manager), who revealed that the 12V battery was NEVER checked the entire time my car was on their lot. Upon calling a technician to grab a battery tester, it was even more apparent that none of them knew what they were doing, and the 12V battery had not been tested the entire time my car was in their possession. None of them even knew where the 12V battery was located on my car, and I had to speak up to direct them to it.

Eric instructed me to schedule another appointment (after wasting an entire day of my time) and guaranteed they would have my issue fixed. He gave me his card and told me to call him the next day that my car is in the shop so he could personally ensure the problem would be appropriately addressed.

Took my car in again a day later and attempted to contact Eric while my car was in their shop since 7AM. After leaving NUMEROUS voicemail and being blatantly ignored, I decided to travel back to pick up my vehicle before the shop closed. When I arrived, again, nothing had been done to my car the entire day. They had finally decided to test my battery because I was already there to pick up my car. Upon FINALLY testing my battery, the state of health of my battery was 37% and couldn't hold a charge. Eric and the entire staff were zero help, and I'm still left with a faulty 12V battery. The paid KIA Connect app gives constant notifications that the battery is too low to even send commands to the car (rendering the subscription useless).

If you want to waste your time with an unqualified service center and incompetent staff, you've found the right place. Definitely the last KIA we'd purchase because of...