Quest Diagnostics — Local services in Los Angeles

I’ve been here a lot since I’ve been in the area for a while, so I feel like I’ve really figured it out. The issues I have with them seem like an issue with Quest itself, not this location.

If you schedule an appointment you’re unlikely to have to wait long. I would highly recommend confirming your doctor sent your order in before you go so there’s no issues. If you do a walk in, wait times are going to be long. Just know that it can be an hour or more, so bring a book or something. They’re crazy busy here at all hours of the day. Mornings are insane.

Employees are kind and do their best to help, but they’re expected to do a LOT. Like they check your insurance, find your lab orders, collect payment when needed, assist those having trouble with finding orders or checking in, and do the actual blood draws and such. I’ve never had them tell me anything incorrect with insurance or payment, which is really nice. Never had an additional bill after seeing them.

This location seems understaffed for the volume they see some days. Walk ins should be expected at a lab work place like this and the amount of appointments they schedule in a short amount of time is insane… One morning I tried to do a walk in and waited 90 minutes and still couldn’t be seen. The employee was apologetic and told me they just had a crazy amount of appointments scheduled that day and they have to prioritize those who are scheduled. That’s totally fair, but it seems wrong to allow that many people to schedule in such a small amount of time. It would be impossible to see them all on time.

Also, the tablet check in is easy for most, but the elderly patients or those who just aren’t tech savvy were struggling. This made it hard for the employees because they either had to go out and help them use it, or they tried to talk them through it from behind the counter. Quest should really staff an admin person or something so you have an option where you can talk to a real person OR use the tablet. People in the waiting room were helping those who couldn’t figure out the tablet, which is great they were willing to do that, but isn’t a good reflection on...

Terrible Experience – Unprofessional and Disrespectful Staff

I had a scheduled appointment at 11:10 AM for a glucose tolerance test at Quest Diagnostics on Beverly Boulevard. I arrived early, at 10:30 AM, and there was no receptionist at the front desk. I had to wait for someone to even acknowledge me, and when they finally did, the staff was rude, dismissive, and completely unprofessional.

I explained that I had an appointment for a glucose tolerance test, and one of the staff members casually said, “We close at 12, and you need an hour for the test, so we can’t do it.” Then she walked away without any further explanation or effort to help. I tried to talk to her again. I asked if they could possibly start just 10 minutes earlier so the test could be completed on time. She said, “It’s up to you,” if you want to wait and then disappeared again.

About 10 minutes later, a male staff member came out. I explained the situation again—that I had a scheduled appointment, that I am pregnant, and that I had fasted for over 15 hours. He showed zero empathy. He was cold, dismissive, and rude. I told him that if they started the test just a few minutes earlier, it could be completed in time. He refused and told me to “just go and make another appointment.”

This was not only extremely unprofessional but also harmful to my health and wellbeing. It’s not easy to find availability for these appointments, and fasting while pregnant is already difficult. The way I was treated was unacceptable—completely lacking in compassion, basic customer service, or human decency.

This was one of the worst healthcare experiences I’ve ever had in the U.S. I’m deeply disappointed and upset by how I was treated. Pregnant patients—especially those fasting for a medical test—deserve far...

Looking for an efficient, convenient, professional lab with compassion?

Your “QUEST” is over!

Yes, pun intended!

Quest Labratory, located at 2105 Beverly, Boulevard 90057 was the best experience!

Maria and Ruby are professional, kind, caring and compassionate. It really matters, to receive compassionate service and care when receiving medical treatments and especially getting blood draws. Maria and Ruby’s kindness eases the stick of the needle for the blood draw.

The lobby is clean, if the lobby is full, there is a nice courtyard to sit and wait.

Appointments are taken in on time via in office kiosk or if you have an account, with the app you can get the QR code to log in. Or Quest may send you a sign in option via text.

If you need to walk in without an appointment, avoid Monday and Friday they are the busiest days and typically cannot accommodate walk-ins on Monday & Friday.

Tuesday through Thursday are the best days to walk in without an appointment. They will work in walk-in’s without an appointment, in between thier patients with appointments.

Lots of street parking out front, read the posted parking signs, before parking.

And if you feel a bit light after having your blood drawn…there is a winchels doughnuts conveniently, located directly across the street, for needed sugar boost...