UScraft LLC — Local services in Los Angeles

An awful shopping experience. I ordered with expedited production I needed it in 2-3 days. On day 2 I checked in and asked them if they were open on Saturdays, they said that Americans don't work on Saturdays. Yeah tell that to all the Americans who do work Saturdays. I told them I had an order in and should I expect my order ready on Monday. We go round in circles about order numbers. It's not like that this is their stated policy but they needed an order number to just to provide me with information. So they have the order number and they tell me that my order will be ready on Tuesday. I explain to them that 4 days is not 2 or 3 days and if they insist on a Tuesday pickup then I expect to be refunded for my expedited shipping cost. We go round and round again until they say that my order will be ready Monday afternoon. Now I'm fifteen minutes in just to get them to abide by their own terms and I know what Monday afternoon means. It means st the very last moment they tell me Tuesday. So I tell them good I'll be by Monday at 12pm to pick up my order. We go round and round again until they decide to cancel my order. What a waste of time. They were completely unprofessional. If they expect me to abide by their terms, they should abide by their terms as well. DO...

BEST COMPANY , BEST CUSTOMER SERVICE - HANDS DOWN! I Searched & searched for a reputable company with good prices and honest delivery dates. A lot of sites that appeared to be good were manufactured in China and everyone gave the worst reviews of the promised printing and turnaround time. I needed silicon wristbands quickly for an important youth event and I didn’t wanna pay an astronomical amount of money either. USCraft was the only site where I was able to chat with a live person. .*JENNIFER is probably the best customer service rep I have ever encountered in online shopping. I explained my situation and she was able to stay on the chat with me while I placed my order , sent my proof immediately , even fixed my email mishap, & approved my order right then & there to ensure I get my order on time. I even lost her a couple of times with my poor cell phone connection and when I reconnected , she was still there and continued to help me along the way. She turned a very stressful and pressed situation into relief and happiness. I def will do future business with this company and refer friends, family and colleagues. THANK YOU !!! Honest &...

Horrible experience. Spoke to 3 different people (After multiple attempts via chat, email, and phone) 1st stated I could pick them up on the 2nd of November in LA via chat on their website, 2nd( Michael, told me they were outsourced and had to wait on the other supplier to contact them back for any info (showed in production for 6 days). I was told they would expedite the order so I woupd receive our bracelets in time for the function or they would refund my money, and the 3rd, William, today told me they wouldn't make it in time no matter what. I've had to cancel the order and I'm now waiting for a refund. I wouldn't recommend this company to anyone. The customer service is completely lacking and nearly impossible to...