The Club at Los Gatos — Local services in Los Gatos

The Club at Los Gatos (TCLG) breached our contract by failing to provide adequate facilities and classes. The exercise classes were frequently all booked, and several times when I came in for registered classes, they were far above capacity. These overfilled classes, often in the Heated Studio, were a fire hazard and unhygienic, with yoga mats bumper to bumper. Additionally, we often ran out of resistance bands and blocks due to overfilled classes. The exercise floor was commonly so packed that there were no available machines or treadmills. The treadmills were reserved every day at peak times for an exercise class, and the facility had inadequate air conditioning. I was not informed that many classes required bringing my own yoga mats, towels, and boxing gloves, which was inconvenient on busy days. The TCLG parking lot was always full. There were far more Pilates classes available than the free classes included with my $325 membership fee, and the Pilates classes were priced separately. I have been a member at many fitness clubs, including Equinox, the Sportscenter at Chelsea Piers in New York City, and Crunch Fitness, and I have never experienced these issues at any other gym. TCLG is also more expensive than all those gyms. Despite complaining several times about the overfilled classes, no one offered to help. Upon leaving early after finding my classes overfilled, the front desk staff made excuses like, "Oh yeah, she let a lot of people in off the waitlist this morning." But there was no apology or offer to make it up to me. I complained to Liz several times via text, and she simply said that she didn't see any full classes on her end, suggesting it was an issue with my app. Regardless of whether it was an app issue or overbooked classes, I did not receive the services or access I paid for. The Club at Los Gatos has done nothing to address my complaints, only denying and making excuses. Fitness Floor Critique: The facilities are very small with limited cardiovascular machines and fewer workout machines than any gym I have ever been a member of. There is only one machine for each muscle group, as opposed to 2, 3, or even 4 at most other gyms. The single-joint exercise machines are poorly designed, overly large, and unintuitive. They take up much more space than weight lifting equipment at most other gyms, offering only about 60% of the equipment that other gyms provide in the same space. There is no dedicated stretching area, only functional fitness areas that are used for classes during peak times and are unavailable to clients. Of the 25 cardio machines on the fitness floor, only 10 are electric treadmills, which are reserved during peak times for WOD classes. The additional 7 curved manual treadmills feel unsafe to run on because the speed increases as you run. There are only a handful of stairmasters, which are always full during peak times. The functional training room is mostly empty except during fitness classes. The club could invest in providing guidance to members on how to workout in that area to relieve congestion on the main fitness floor. There are notes on the dry erase board from previous fitness classes but no guidance on how a member can independently do the workout. There are no trainers or staff members in the functional training room to explain how to use the equipment.

In my opinion, there is so much wasted space at TCLG. It is touted as a sprawling 24,000 square foot facility, but in the two months I was there, the only three spaces I used for my workouts were the main fitness floor, the heated fitness studio, and the main fitness studio. At the prices the club charges, they should be investing in expanding the overflowing spaces and classes, and removing or reducing some of the low-demand equipment and...

Little bit about me. I am a calisthenics & jump rope athlete. I had been always working out in the public parks & beaches across the globe. Among the States, South America & Europe . With the bad weather hit California this year, I found that I its time to look for a Gym. I found on my IG an amazing drone view of a gym next to me. Showing a spot dedicated for bodyweight and bars Ground Trainings - that's what I need. I singed up for a 1 week trial then a month. From day 1 I shared with the sales and the management there the type of workout I will be doing - intense jump rope and explosive body weight workout.

OK I have to be honest here, being in business I know people sometimes get sensitive and using the race or gender card to accuse each other. Been yelled at and called " LEAVE THE GYM AND GO WORKOUT SOMEWHERE ELSE" because i was working out in a spot provided to me by one of the personal trainers.

I would not label them all as racists because this is a big word. But I would definitely say I got racially profiled there & I have to report this business to BBB to protect others.

Surprisingly, when I told my story to my network, 2 who are ex members of The Club Los Gatos, don't even jump rope - told me they cancelled their membership for similar reasons. They told me this place is popular with nickname "The Club Los Blancos" My recommendation to the gym: The sales representative explained to me at the time i sign up, this gym is more exclusive and they are like a family. My suggestion tho if you want to keep it exclusive to certain people there are smarter ways to do so New members have to get invitation from existed members before signing up or keep it only for Los Gatos residences That way you ensure target the crowd you are looking for. Some country clubs do that. Its much smarter and safer than open it to everyone then target the members you don't want by keep starring at them like creeps while they're working out I suggest the management do some Unconscious Bias Training to the staff The parking lot is small, sometimes its difficult to park The GM there is very dumb. Beside her low EQ and me being disappointed of her handling my situation, I find myself had to explain to her very basic concepts in accounting and contract management that I wont even explain to undergrad students. Not even sure how she got her job. My best guess either because she's cute or a friend of someone in the management My recommendation to anyone who is considering this place: Even though I am a disappointed customer, but I have to say I'd been to hot yoga studios across the globe, they have one of the best. Brandie and Tori are better than any instructor in Bay Club, Hot8 and Core Yoga studios Angela: She is simply the best yoga instructor I'd ever seen. Period. If you want to join group classes, Hot Yoga and you are white, this is the place for you If you are into gymnastic, calisthenics and minority, I would not recommend you to go there

For me personally I would never go...

7.27.26

UPDATE to their response. I paid $336/month for a “premium” membership at The Club at Los Gatos. After repeated surveillance and harassment from a staff member who followed me, gossiped about my dating life, and policed who I worked out with, I filed a formal harassment complaint.

Shortly after, my access was revoked without warning. When I arrived, I was told I could no longer enter. No documentation. No explanation. Just silence. They charged me for the month anyway- until I reached out demanding a refund.

Their response? They claimed I was “receiving free training” and made “false accusations.” That’s not only a lie but it directly contradicts their own emails.

See attached screenshots:

June 30 email: “If you are working with a professional, you are receiving uncompensated services.” Follow-up email: “Your complimentary workout sessions were not limited to one incident.”

Yet publicly, they now claim:

“There’s no communication where she was accused of receiving free training.”

That’s direct accusation, twice. So which is it? If you’re going to lie publicly, at least make sure it doesn’t contradict your own written words.

They also called my harassment complaint “very disruptive” and blamed that complaint as the reason for my termination. That is retaliation, plain and simple. And it’s illegal.

Full review on Yelp.

7.6.25 I paid $336/month for a “premium” membership at The Club at Los Gatos since last year. After experiencing repeated surveillance and harassment from their brand-new General Manager (who decided stalking me while I workout and gossiping about my personal life was part of his job), I filed a harassment complaint.

Days later? They revoked my membership. Still charged me for the month. When I went in person to ask why, staff refused to even show me any paperwork. They did not offer a refund until I reached out to demand it, otherwise they would have kept my full payment.

For a club that wants to look luxury, they sure move like a shady operation when you dare stand up for yourself. It’s a textbook retaliation move and I’m pursuing this through California Civil Rights and consumer protection channels. No woman, no person deserves to be policed, stalked, and then locked out for using their voice.

After I spoke up, they even tried to twist the situation by claiming I was receiving free training, which is completely false. I never solicited or asked for training at this club, and I have my own trainer elsewhere. It was just another attempt to cover up retaliation.

If you want to pay $336 a month to be policed, stalked, and then banned for speaking up, this is the place. Otherwise protect your peace and wallet and run far, far away.

Usually I don’t leave negative reviews, but I believe the public deserves to know how this business treats members and especially women who stand up...