Appliances 4 Less Louisville — Local services in Louisville

This place is great until something is wrong. Price was decent for a 2020 washer and dryer set. Delivery was prompt. Customer service was good until it wasn’t. Two days later, the dryer timer stopped working (the dryer would run forever if you didn’t stop it). I contacted Nelson. He said he would send someone to fix it. Heard nothing for two days. Called back. He asked what the problem was again. When I told him, he said he would just replace it. He texted me two pics of possible replacements. I chose one. Heard nothing for two days. My husband called. Nelson said they’d be there that day. Nothing for three days. I call back…notably frustrated. They delivered a dryer that evening. It was a completely different one than I chose—a different brand and it was older, therefore I no longer have a matching set. I called Nelson on Saturday and told him if he didn’t have the dryer I wanted, could he replace the washer with the same brand as the dryer so I could at least have a matching set, and he said yes, that they’d replace it on Monday (today). I called this morning to arrange a time. He told me 12:30-1:00. It’s 9 pm, and no replacement. I’m done chasing this company. Customers have better things to do than call this place 100 times to get what they paid for. BUYER BEWARE!

Update: I finally received the washer that matched the dryer the following day after...

BUYER BEWARE! I first purchased a washer and dryer from this place about a year ago, the washer broke about 7 months later (which I was ok with, it is used) and was unfixable. The dryer heating element quit working the first couple of months, ok no problem I can replace that myself I was perfectly fine with my purchase until it came time for a new washer. I didn't ask them to replace the broken one I went and purchased another washer from them (my mistake) and the very day they hooked it up I used it and it overflowed and flooded my basement, they sent someone out that same night to "repair it" which didn't work so a few days later my basement is flooded again. I called for a replacement on Saturday and they said no problem they'll deliver it Monday, nope they never came. I called Tuesday morning and they said yep it's coming today, I called again at 4:30pm on Tuesday, yep they'll be there in a little bit, they never came. I'll be calling tomorrow for a refund and reporting them to the BBB. DO NOT WASTE YOUR TIME...

I purchased a washer and dryer set in March and the beginning process was a hassle. Delivery no showed 3 times and the girl whom answers the phone was rude and kept bullshitting me. Fwd to last week, my dryer stopped working and I reached out to them. Once again the girl whom answers the phone bullshitted me. A tech was supposed to show Saturday and NOTHING. I called again on Monday and she stated they didn’t have techs on Saturday (but previously told me a tech would come Saturday so which is it?) and someone can come between 3-6 Tuesday. Again NOTHING!!! When I call the store, I’m sent to voicemail. The Manager was helpful prior when she failed to have proper communication or even really help the first time but once again I’m back in this situation. Absolutely ridiculous. I shouldn’t have to leave a review to get a response when I’ve been bullshitted multiple times by the same individual. She rushes you off the phone when you do get someone to answer and there’s no way she isn’t hurting business with her half...