So....in April our family rented a boat from these people. Had a great time...took the $200.00 deposit on husband's credit card, Few weeks go by still no refund when we realized his card was frauded so his bank gave him a new card. Well before his card was frauded they had time to give the money back, said she tried on old card...understand that you couldn't put it on old one..then She told my husband she was mailing out a check. Its been over a month no check, tried calling she wouldn't answer so I decided to call the rental place...Well he told me they sent $200.00 in cash in the mail...like what company does that... none....he said we disputed it with our bank.....Nope did not...husband talked to bank and said can't do that....they owe you that money not us...basically they said we need to file a police report with these people who are lying and stealing our deposit. They said they don't do checks and are lairs that they sent it out. We never got anything. PLEASE BE AWARE of this company. Will never rent from them again.
Notifying the rental house we stayed at to Not refer this place. Very upset you want to go have fun and people do...
Read moreJames and Louisville Boat Rental were terrific!!! I had no boating experience - he took the time to walk us through the rules, help us out and lay the groundwork for a great day on the river. I loved it so much we came back the next day. We rented a pontoon for seven of us - the boat was great. Great power for cruising. The rates were reasonable and I would recommend James and his company to anybody that wants a day to quote Bob Dylan - just watching the river flow. I will be...
Read moreThis place is awesome !!!! There is not enough room to say how easy, enjoyable, and relaxing Mr James made our first boat trip. It truly is as easy to rent a boat as they claim. Neither one of us had any experience but after explaining and going over rules we had no problems it was a blast and we actually returned the following day with other members of our family. Thanks again Mr James for making this experience so fun...
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