Public Storage — Local services in Louisville

Absolutely recommend this location!!

*To be fair, I have not used a storage facility in the past. I was not entirely sure what to expect.

I chose Public Storage because they have been a long-standing business in our community (and others), and they received relatively positive reviews. I initially "booked" a unit online to get the process started through a 3rd party website comparing local options. (Word to the wise... I didn't know... those 3rd party sites don't always actually reserve the unit, so following up with the specific location is extremely important!)

From the initial contact by Jordan within the hour of me requesting the unit to the actual moving-in experience... this location has been top-notch in every manner I have seen!

Upon meeting Maureen (property manager) and her colleague Cody at the reservation appointment, I knew I had made a great decision about this site. Every employee I have encountered is professional, attentive, friendly, accommodating... exactly what customer-based businesses need to be! The reservation process went very smoothly, and they are taking customers' safety seriously during COVID-19 by providing an office space that addresses healthy recommendations. Customers get online access if wanted, and multiple payment options are available (in-person, online, autodraft, mail... cash, check, credit card... whatever works for diverse needs. Love it!). Rates are extremely reasonable and comparable to other local storage options. They also offer frequently needed items for purchase (again, at very reasonable/ competitive rates) right there in the office.

This particular site is VERY clean, very well maintained, and user-friendly. It is centrally located and easily accessible. The organization of units is sensible and easy to find. Security cameras are utilized, and the entire facility is gated necessitating use of a security code for those entering AND leaving (may seem like a pain for some, but please know that extra step definitely increases security measures). The keypads can be easily accessed from one's vehicle without having to get out (*most vehicle models). The gate access hours are long (6am-9pm daily) but also are restricted overnight (again, for safety and maintenance reasons, I am assuming).

The units are quite ample (just follow the guidelines on their website to estimate your personal needs, very helpful) and again very well kept. Hand carts (also in notably good repair) are present in the buildings to assist in navigating the halls as needed (if indoors) and to reduce overall workload for customers by combining multiple items/boxes into a single trip. There were numerous people moving in the facility that day, and the parking/driving areas are wide for easy access and passage. The moving company I utilized (obviously with much more experience than I have) commented on the cleanliness and ample door and hallway size as being one of the best they have seen as well.

Long review short, this site has proven to be a great choice for my moving needs! Has the necessary components for a healthy move-in process, safety of items stored, and strong customer satisfaction emphasis I believe most would find at least acceptable.... I myself have found it exemplary. Thanks to Maureen and awesome staff for your 5-star service and...

If you have an interior unit at this property you should go check it.

Over past week/week & a half 12-16 units in the 600 & 700 blocks alone have been broken into by thieves damaging/cutting the aluminum along top of units then climbing above & in. Both local and corporate Public Storage is aware. The unit immediately next to mine has already been broken into. My unit was tagged with a rag throw onto the aluminum. Guess it was (is?) next up. Brought this to office’s attention yesterday. At first office was alarmed & offered to share whatever/whoever they saw on the security footage. Local office staff (3 individuals) confirmed that they do have footage, they know who/what/when but Public Storage will not be taking ANY action to increase security, to alert impacted units, to stop the party(ies) breaking into units, nor will they share information so renters can protect themselves & their belongings UNLESS renter(s) file incident reports with LMPD. What an incredible insult to renters & waste of city resources.

The property has very poor security. Anyone can get in. Public Storage works hard to keep this property’s high crime rate & generally not safe tone on/at solo outside of hours onsite office is open under wraps. This latest rash of breakins is the worst since I’ve been here but very far from the first. Most do not get reported/documented because renters don’t come check on their unit AND file incident report with LMPD. If no report then Public Storage claims it didn’t happen.

All of this is incredibly unfortunate especially because the 2 main local office employees, Kim & MJ, are super...

Four calls today and still no answer. They love dragging things out far longer than necessary. Not answering the phone has been a recurring theme with them along with being absent from the office. The worst storage company of the four I've dealt with by far. They were so incompetent I ended up never storing a single item in their sub par facilities. I'm about to the point of telling people in person giving bad word of mouth about their awful service. I already tried in person to close my account aside from what I allegedly owed them and yet they've added fines on top of an extra month of rent. So if your looking conned out of money, look no further. The most expensive 10 x 10 inside unit and yet no light inside the unit, where is that...