Westwood Floral & Gifts — Local services in Lower Yoder Township

We ordered a beautiful bouquet from their own website to be delivered to a family member. The site had an option whether or not you would accept a substitution if the specific flowers were not available. I chose, “no substitutions “ and was told that it may take longer if we chose that option and I was fine with that. When my family member received her flowers she sent a picture to us to thank us. I was so mortified and disgusted with the bouquet that was sent to her. So we called the florist and complained and it first was told we could get a refund. Then the owner called and proceeded to argue with me and said she would only refund half of our purchase. She felt it was an acceptable substitution. she substituted lilies for roses. The kind of lilies you can pick off the side of the road. The arrangement was sparse and very cheap looking. It had no artistic ability at all. I could’ve gone to the grocery store grab the cheapest flowers you could fine stuck them in a vase and it probably would’ve looked better. I would’ve been embarrassed if that was my floral shop. So in short, I definitely do not recommend...

I recently purchased an online order from out of state. After receiving the flower arrangement my friend had sent me pictures and they were nothing like the picture I ordered. I immediately called to say how unhappy I was and as to why I ordered the specific bunch. The woman on the phone was extremely apologetic asked how I would prefer the situation to be handled and within an hour my friend was delivered a brand new arrangement that was exactly like the one I initially ordered!!!! It was gorgeous. I was so impressed with the woman’s reaction on the phone and how she handled the situation and especially how quickly and well done the replacement arrangement was!!!! I would definitely recommend this shop!!!...

This is one shop you want to visit in person. This is not a “cookie cutter” florist, but a wonderful place to explore. No other shop offers the variety and quantity of gifts and wonderful little additions to floral arrangements. The staff are very accommodating but never pushy. They listen to what unique gift or item you are looking for and then offer suggestions to make sure they create your vision. Additionally, they always go through the effort to update offerings seasonally. Pricing is fair, and specials or pop up sales are frequent. A great variety of cards is also available, from simple messsages to those that will become keepsakes. I have enjoyed this shop...