Cambria Ace Hardware — Local services in Lower Yoder Township

I tried to get 2 screens repaired at this Ace Hardware store. I called ahead and was told they were really busy but could probably get to them in about 2 weeks. I thought this was odd, but I needed them fixed and always try to shop at my local store so I decided to go to the store. As soon as I walked in I was met by the manager. She looked at the screens and told me they were too damaged to be replaced and they just didn't have time. I expressed my frustration and asked to speak to a manager or someone who was more senior. I figured at the very least they should be able to help me to find the materials I needed to fix it myself since they ARE a hardware store. When I asked for a manager, she told me she was the manager and there was nobody else that I could talk to. Without anything else being said, she told me that she didn't have to help me and to "get out of the store." I asked for the name os the owner, which she reluctantly scribbled on a piece of paper before once again telling me to get out of the store and that I was not ever welcome back. As I was leaving she turned to her coworker and a group of customers who were standing nearby and loudly said, "wow, that guy is a really @$$hole." Needless to say I have never experienced anything like this in a retail store. If you have hardware needs do yourself a favor and drive a few extra miles to Lowes or Home Depot, it will probably be cheaper and you wont have to be...

BEWARE - The lack of customer service and professionalism at this location is astounding. Despite the lack of adequate staffing (even on weekends), I was a faithful Ace customer- using their coupons, getting the occasional "reward" in the mail. But this all changed when I needed their glass cutting 'service', and was essentially called a liar by the young manager on duty. Word to the wise - if you call to get a quote, MAKE SURE to get the name of the employee, or else, when the glass actually comes in and you show up, you will be charged some higher price, because it came from a 'full sheet' - AND YOU WERE SUPPOSED TO KNOW THAT??! I thought it was the job of the employee trained at the services desk to know that, especially given the size of glass I needed. So that young manager has to embarrass himself and me by not honoring the price I was quoted the week before - where I could've gotten it a week earlier, and for less, from the local Cambria Glass & Insulation. No attempt to even price match or anything was ever suggested, because I "couldn't even remember who I talked to", supposedly making up this ellaborate scheme to save $6. Good thing I'm moving out of town and will never have to grace the doors of this store again. Ace's slogan "Ace, the helpful place" is...

I purchased paint during their sale. BOGO. I spoke to sales associate in the am and returned later in the day to speak to same sales associate and bought my paint. The whole point of this purchase was to take advantage of the sale. The associate mixed my paint. So, I went to cashier and she rang up my purchase. My bill was $170.00. I pointed out the the buy one get one. She said that's the wrong paint. It does not qualify. I was furious. The clerk knew that was the only reason I was buying paint was to get the 2 free gsllons He could have said you need this paint to take advantage of this sale. Spoke to store manager. You should not have taken the paint home was his response. I said it was Labor Day, the store was closing. What was I supposed to do. I thought I could call the next day and resolve this. I was wrong. THEY ...