Lotus Spa & Nails — Local services in Loyalsock Township

I visited the salon on Saturday, August 8th, 2020. They are always polite and clean. I came in for a new full set which was recommended by Jay the last time I got a fill in. They insisted I didn't need a new set and was persistent that I just get a fill. I unfortunately accepted that and got a fill. This time a different guy did my nails. I mentioned several times both my pinky nails were crooked and I wanted them redone. He didn't do anything to them. You don't really see how bad the quality is until they are done. I was in a rush so immediately after I left, I called and told them I am not happy with the quality as they are now really crooked, the nails are lumpy and not smooth. He told me he will take care of me. I was to go in the next day but I had my family with me. I came in Tuesday when they were open again. I was told the owner offered me 10% off a new set. I said I just paid $40 for a fill 3 days ago and I have to pay again? He called Ella and then offered either 25% off a new set or Jay could fix them for free. I was not happy but said he can try to fix them. He removed the polish and began filing. He was at the point to start polishing. Several nails had lifted, the cuticle area was rough and rugged, and they were very thin now to try to fix the shapes. I was completely unsatisfied and just asked for a new set. The new set were not even close to the length that they know I wear, but I was still charged the amount I would pay for my length. He charged me $65 for what I wouldn't have even paid $40 for, so with the 25% and him "helping me even more" and taking off $5 for the "take off of the nails", I was charged $45. I am not a confrontational person, so I paid, but after 2 years of faithful patronage, I will be finding another salon, at least until Ella returns as she seems to do the best quality and does...

I would give them zero if I could.. I went in asked for a fill which I normally get at my normal salon with dips.they would not fill and removed for an additional fee. Neither understand english completely and one not at all not one word. I showed them a pic for reference in exactly what I wanted and was a very simple design since being there the first time and wasn't sure what to expect. (posted pics below) The tech started griding the dip off my fingers and in fact cut me pretty good with the Dremel on my fingertips which caused bleeding. The older women then took me from the tech that started me and sat me in her chair. I gave her the picture as well and started on my nails. She didn't ask what type nail I wanted and I assumed with giving her the picture of what I wanted it was understood. She filed my own real nail never added anything but an acrylic overlay then paint it and charged me $70 when that is not what I asked for I asked to keep my length of my previous nails that I walked in with but because she took me from the other technician she would not know that I said that and the other technician spoke zero English so there was no type of interaction. Worst experience of my life and I will never return. I walked in with nails walked out with stubs...

The bathroom had no soap yet we watched several employees use the bathroom then return to service patrons with no gloves.

Visited with four family members prior to a wedding with an appointment, and were told the services would take about 1 hour for all of us to get a mani/pedi. It ended up being about 2 hours and all of us could not receive a mani/pedi.

The services were very different depending on the motivation of the staff member who took care of each person. Ex: only one or two of us had our cuticles cut/hand and feet massaged where all others did not. Two staff members did a great job while the other two did not listen, communicate, or provide any customer experience.

The brides nails were taken care of by the person who was also answering every phone call/getting up for every person who came through the door (there were about 4 or 5 who visited because nails that were done in the last day or so were already breaking) and they would return and skip filing down a finger/etc... then halfway through they switched technicians who repeated the same process.

Overall a pretty poor quality and unsanitary experience. When expressing these concerns, they were sure to note that they are renovating soon and will be getting new chairs, so...