Barque — Local services in Lubbock

Owner was very rude. Made a comment to my daughter when we came in to look at wedding invitations and my daughter reached out her hand to introduce herself and the owner said, oh ok I can sanitize I guess. She then gave us a box of old invitations they had done told in the past and asked us to rummage through those and pick something. The quote then came back at nearly $3,000 and this still required us glueing the liner in the envelopes and addressing them! She was very little help and didn’t even attempt to ask us if we would like to design one of our own! It also took three phone calls just to set up the appointment for our session that day. Big price tag for something you can do yourself online. Won’t be back. In reply to your reply.... there definitely was a lack of communication and customer service. There was no time spent talking to the bride to be at all. You seemed very uninterested and very busy eve though there were no customers in the store. I just wish our experience had been equal to the prices you were quoting. We should have walked out when you were rude at the door about shaking a person’s hand. Best of luck to you. I do support local first and am sad we couldn’t do...

Not only do they have the best selection of Capri Blue products and Jon Hart products, but their customer service is 12/10!! I’ve been a frequent flyer here for a while and have always received above and beyond customer service but today was hands down the best. I usually come there sans moody infant but today I didn’t have a choice other than toting my not-so-thrilled 10 month old. Once meltdown was festering they could tell I was nervous and they went out of their way to ensure I didn’t need to feel bad, they even offered to move things out of the way to maneuver her stroller easier. Also their turn around time on the personalization of products you buy there or provide for them to do is extremely quick. This store has pretty much every gift item you can think of...

Barque was recommended to us for printing invitations by a friend who had recently gotten married, and we are so glad that we took the recommendation! Kandice printed our wedding invitations, RSVP cards, programs, and personalized thank you notes. We were so pleased with them that we went back for rehearsal dinner and bridal breakfast invitations, too! Kandice was a very easy to work with and communicate with. She made the process easy and stressless, and we loved using her paper products for...