GameStop — Local services in Lumberton

Horrible customer service. I ordered a used game online and was disappointed when I arrived to pick it up and realized it didn’t come with the original box. I asked if I could return it. This clearly pissed off April who appeared to have an attitude before the transaction ever began to begin with. She went to go look for the box while shaking her head like I was being ridiculous for wanting what I want. While finishing up the return, her friend came in and she cut him a look, clearly in reference to me, which caused him to laugh. She was then short with my fiancée when he purchased something afterwards. Please don’t wear a Sanrio shirt if you’re going to act like Grumpy Cat...

I purchased Madden 2017 new for $64.99 from this Game Stop for my son, he played the game for about 20 minutes max and just didn't like it so I took it back less than 24 hours later and was told that because it was purchased new that we couldn't get a refund and that it has depreciated in value once he opened so we only ended up with $27 store credit. I was furious especially considering this "new" game wasn't in the original case or wrapping when I purchased it so why didn't the value depreciate when they opened it? I've spent a lot of Money here over the years but they'll never get another dime from me. They are a...

Poor service. Any transaction takes at least 15 minutes, even without anyone in front of you. If there is any line be prepared to stand there for at least an hour.

Store is not understaffed, as employees continue working in the back (legitimately) while the line in-store grows. As digital copies grow in sales, the most important part of this store is the used games and buyback. This is the type of activity, buying or selling, that takes so long in store.

The employees are enthusiastic and know their material. I only wish it was easier to come in, buy or sell a used game, and get out in...