KAY Jewelers — Local services in Lumberton

Great experience! I am not the typical diamond ring kind of girl, nor am I big on the engagement ring style. With me having these strange preferences im usually a sales woman's nightmare when looking at rings. Then Nikki introduced herself and I explained I had lost my wedding ring during a 4th of July parade and was looking to replace it. I explained my preferences and she didnt even flinch, she was patient while I searched for the one ring to rule them all. Nikki got my vibe after my second ring pick and then the experince turned to pure fun. I got to look and gander, tried on all the potential possibilities, and landed on 2 of the most beautiful rings that fit me and my personalities. (What girl only has one?) My husband agreed to purchase both rings and was very happy that I was happy and treated well with my weird style. She didnt push me to go outside my comfort zone. She was perfect for the experience and even sent me some more information about the alexandrite stone that sits in one of my rings. I left feeling like a princess....

I purchased a watch from Kay jewelers in Southern Pines and the sales associate assured me that if I had any issues with the time or date or anything for that matter, then I can bring it in and they would help me out. Today I noticed the time and date was off so contacted the Kay jewelers near Lumberton. The lady assured me that they could correct the date and time on my watch. When I arrived, the lady told me that she could not help me. I told the lady that I called earlier and they assured me that they could. Very irritating! No apology or anything. I have a warranty too! I called the Southern Pines Kay’s and they instructed I head to their location. I do not recommend the Kay’s...

Item was purchased from Lumberton NC (Kay Jewelers) in December as a Christmas gift. The merchandise was passed off as compatible to Pandora, the quality is a true knock-off version. The glass charm fell a part. Do not buy charms from this location, as a matter of fact, I'd be careful when making any purchase because staff will misrepresent items to ensure sale goals are met. The manager stated, "your item is six months old and you don't have a receipt. We sell items comparable to Pandora". My response, NO YOU DO NOT...Pandora last for years, your merchandise couldn't hold up for six months. If the merchandise had been represented properly this message would not have been posted...