LA Fitness — Local services in Lutz

If I could leave zero stars, I would.

As a loyal member of LA Fitness for over sixteen years, I write this review with a heavy sense of betrayal, frustration, and emotional distress after enduring one of the most appalling cases of prolonged consumer mistreatment and corporate negligence I have ever experienced. What began as a commitment to fitness in 2008 has devolved into an unrelenting nightmare of fraudulent billing, unethical behavior, and persistent humiliation by the management and staff at this location.

Over the years, I made extraordinary efforts—financially, physically, and emotionally—to maintain this membership, despite the fact that the facility continuously declined in quality while my dues mysteriously inflated. Initiation fees, monthly payments, and annual renewal costs ballooned with no explanation, and amenities once promised have either been stripped away or rendered inaccessible. Racquetball courts and group classes—core offerings when I joined—have disappeared, all while management justifies inflated rates with empty promises and broken facilities.

The gym equipment is severely outdated, heavily deteriorated, and in many cases, unsafe to use. Maintenance is clearly an afterthought, with hazards routinely ignored. Despite years of patronage, I was treated with absolute disregard, especially after my credit card expired. Rather than notify me respectfully, I was publicly shamed and humiliated in front of other members by the staff—a devastating and unnecessary violation that caused me significant emotional and psychological harm. It was dehumanizing and legally questionable, violating the standards of conduct any service-based business should uphold.

When I attempted to resolve my membership after a short freeze due to mental anguish, I was met with inconsistent, deceitful billing practices. I was quoted three completely different balances—$104.99, $138.02, and then inexplicably $320.09—within a span of just a few days, by three different employees. Each time I asked for a printed or emailed itemized statement, my requests were denied, a gross violation of basic consumer transparency. Even a simple request to take a photo of the screen showing my account was refused. This evasiveness reeks of intentional misconduct, designed to confuse, exploit, and wear down paying customers.

The high staff turnover, absence of experienced personnel, and consistent lack of accountability are clear indicators of systemic failure. The unprofessionalism exhibited here goes beyond negligence—it demonstrates a willful disregard for ethical standards and the wellbeing of long-standing members.

I have seen firsthand why class action lawsuits are emerging against LA Fitness for deceptive billing and misrepresentation. My experience qualifies as textbook grounds for inclusion. I will never return to this facility unless it is to witness its well-deserved closure. The management should be ashamed, and corporate should be held accountable. Until then, I will do everything in my power to ensure other potential members know exactly what they’re signing up for: a contract with deception, dysfunction,...

A Great Gym with Even Better People

I’ve been to a lot of gyms over the years, but my experience at LA Fitness has been one of the best. From the moment you walk in, the space feels clean, well-organized, and focused on helping people reach their goals.

Clean and Well-Maintained

The equipment is in great condition, everything is easy to find, and the facilities—including the locker rooms and showers—are always spotless. It’s clear the staff takes pride in keeping things running smoothly.

Wide Range of Equipment

Whether you’re into strength training, cardio, or just need space to stretch and move, this gym has everything you need. I’ve never had to wait long for a machine or weight bench, even during busier hours.

Supportive Staff

The team here is helpful, approachable, and knowledgeable—but I have to give a special shoutout to Katy and Hugo. Katy is incredibly welcoming and makes the gym feel like a friendly place to be. Hugo is always willing to give tips or answer questions about technique or training. Both of them make a real difference in the day-to-day experience.

Great Community Feel

There’s a good mix of people at this gym, and the atmosphere is encouraging without being overly intense or intimidating. It’s a place where beginners and experienced lifters alike can feel comfortable.

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Final Thoughts

If you’re looking for a gym that’s clean, well-equipped, and staffed by people who genuinely care, LA Fitness is a great choice. Huge thanks to Katy and Hugo for making it feel like more than just a place to work out—they’ve created a space that feels like part of...

Bad customer service. My card doesn't work so the 2nd option is to look me up by my phone number which they did and that will pop up my picture and information. Ok, so that was no problem. Then I told them that I'm taking 2 guest in as well and the response I got was like a "really? 2 guest?" Yes 2 guest cause that's what I paid for. So after verifying my 2 guests I asked politely if I can get a new card made since mine doesn't work. I was told to come back after and speak to another representative. I was kind of confused because I know they can make one at the front desk, but I gave benefit of the doubt and said ok I'll come back after my workout. Came back about an hour and a half later and asked the front desk since there was no one else around if I could get a new card. Once again, asked for my number and my ID( which I left in the car cause who brings their wallet to workout). Yes, I completely understand you need to verify me but when you asked for my phone number my picture comes up and I right? Is that not enough proof? Yes, I might of not wanted to walk to my car and back just to verify myself because I figured why would you need too when I gave you my name, phone number, and my picture is there?! So long story short still didn't get a new card. Very simple request that turned into a complicated one. Yes I could of gone to my car and grabbed my ID and problem solved but that's not the case. I can get that if my picture didn't pop up or I didn't give them any information...