THAI Chilli Pepper - Lutz — Restaurant in Lutz

This place is a bit overpriced. I’m totally fine with paying a little more for good quality food but this place seems to want to rip you off.

I ordered 1 plate of curry and two small soups for take out and the bill was over $28. And that’s fine but the rice that came with it was such a comically small amount that I had to make more when I got home. It was about 1/3 what would be required for that amount of curry. I don’t even get why, because rice is basically free for a company. I mean if they gave me $0.12 more worth of rice it would have been plenty. They give literally about 2oz of rice (dry wt) which costs them about 6 cents. If they tripled that amount it woulda cost them only 12 more cents - and remember, this plate costs $14 and they couldn’t be bothered to put a decent amount of rice with it, which is more or less free for them? Such a scam. Avoid.

How is a company going to give a tiny amount of rice for an expensive plate of food? I was happy to pay their expensive price but felt very ripped off after I saw the rice. Sorry I will never back again because I don’t like being ripped off. But I will give the owner advice…don’t nickel and dime people…they won’t come back. You made $0.10 more profit on me by giving me a tiny bit of rice but you will never get a second order from me. Too bad because I love Thai food and woulda ordered a few times a month...

Short version: food might turn out to be good but isn't worth the trouble/chance. If they screw up your take out order, don't expect a refund or customer service.

Did dine in the first time we went and the food was excellent, but the restaurant smelled unpleasant and the bathrooms didn't have soap or toilet paper in most stalls (wasn't busy - we were the only ones there, true of both men's and women's rooms). But we found the food delicious, so we ordered online for pickup in a busy night before heading out of town. What a nightmare.

There were problems with three of the four items we ordered. We ordered the same entrees the same way we had during our dine in order a couple days before, and we'd been pleased with what we received (that's why we ordered the same things again). Both entrees we got this time (pickup order) were inedibly hot (spiciness) and the sauce for one was otherwise watery and lacking any flavor besides pain. Paid extra for brown rice; got white rice. Asked for dressing on the side for the salad, but nope.

Called and found out that the manager, who is apparently not at the restaurant and not available to provide customer service at dinner time on a Friday, has to approve any sort of resolution, so I am without dinner and without $70. But, supposedly, I'll be comped an amount equal to the parts of the order that were wrong whenever I...

Oh my, the Larb Gai! Good stuff. I had never had it before and was quite impressed. Staff was genuinely friendly, and all the food was delicious. Seats were comfortable. All was good, but I am here to talk about the mystery of the bathrooms. What goes on back there? I was sitting down for 20 minutes, and this elderly attractive couple comes out of the bathroom laughing their butts off. They hang out by the front of the restaurant for a minute and then head back into the bathroom. This is getting interesting. I'm thinking there is a Narnia-esque portal to another dimension or a hidden sex dungeon. 10 minutes later, they re-emerge, pick up some to-go food from the front, and return to the bathroom. At this point, I send my wife to investigate and track these peddlers of intrigue. She said there was another door beyond the bathroom door which she was afraid to push on, but she did hear the voices of Sixpence None The Richer echoing quietly from beyond. Now I'm thinking time portal. The elderly couple are traveling through time just to get the best Larb Gai on the planet. I could not resist any longer. I asked the server what the deal was. I should have left it at that. Turns out there is a bar next door that shares the bathroom with the restaurant, and patrons often come to purchase food to take back over with them. Get me my Scooby Snacks. Another...