Tampa Family Fitness — Local services in Lutz

BEWARE!!!! Do not give this gym any of your money in advance! Not worth it, and then to be taken for 3-4 months HIGHWAY ROBBERY! They make up rules as they go along. I prepaid for 12 months in Dec 2020. No early contract or clauses that I cannot cancel at anytime. I selected this gym as the rest of my family went there for martial arts classes, which included a gym membership. Out of no where they advised the gym membership was no longer with the package of martial arts. So with no one in my family having gym access I requested to cancel. I called, left a message that I would like to cancel. They must receive a lot of cancellations as their prerecorded message stated if you are cancelling you must come in person to cancel. However, I still left a message stating my name, number, and that I am requesting to cancel my 12 months with 3 months remaining. Please call me back to understand how the transaction will take place. Two weeks pass, no call.

I now make my way over there, walk in, speak to the owner. He asks for my name and we have nothing to do, you prepaid 12 months so we won't cancel you either come or don't. I said, I don't want access, I want a refund for the remaining months. He said, you prepaid so you lost it. I said where did I sign for those terms? He said you didn't, thats just how we do it. So you can come back between now and December. Why waste people’s time and have them come in if you are keeping their money!

The gym has old equipment, broken ACs, smells, some days it smells like old sweaty locker-room and others like a Clorox bomb was setoff on-top of on top of old sweaty locker room.

Again, I only chose this gym because of the martial arts my kids attended that is located in the gym and dealt with the quality due to convenience. Once they removed everyones gym memberships for martial arts students, where my family cannot also workout there was no reason for me to accept the low quality. There are cleaner, updated, and cheaper gyms around that have rules established that not only benefit the owners whims.

Clarification based on the owners response: A. I paid full price for the year at the prepayment rate… no huge discount. Lol!! Price I paid 250.00 (equates to est $21 vs regular 26 monthly rate) + 35 member fee. Given convenience mentioned above made it comparable price wise to other gyms even though quality was a subpar 3 at best. That does not change the fact the members should have a cancellation process with a refunded amount. B. Glad the ACs are finally fixed hopefully equipment will be next. C. You are correct, my husband was informed of the irrelevant excuse given the day of cancellation to all Muay Thai members. Which speaks profoundly to your whimsical business decisions and further supports my review. Abuse of privileges for non paying members should not impact paying ones. Sounds like a business records problem to me. However , that still won’t take care of the many homeless that seem to be members from Florida and Nebraska Aves I watched come in the evening using only the bathrooms as their home bathroom and never working out.

In the end, now you have AC (lol), equipment unchanged, flippant business decisions still occur, still people abusing the privileges, and you still keep people’s money. Thanks for...

Oh, wow, where do I even start with this gym? A shining beacon of incompetence run by the entrepreneurial genius herself, the owner, who clearly missed the memo on how to run a business. I went in to cancel my membership in person, and they managed to botch it spectacularly by canceling only my membership and not the family plan that included my wife. Did I notice? Nope! My bad for not obsessively checking my credit card statements for four months while they kept sneakily charging me at a lower rate, probably hoping I’d never catch on. Sneaky, sneaky!

When I finally wised up and confronted the owner, she canceled the membership correctly this time (miracle of miracles!). But refund the $180 they wrongly charged me? Oh, no. Apparently, this gym is so strapped for cash that $180 is the difference between keeping the lights on and holding spin classes in the dark. She wouldn’t even meet me halfway, which is honestly just peak customer service, right?

And then, the cherry on top: she had the audacity to tell me my wife needed to come in person to cancel the membership—only to turn around and cancel it herself without my wife present. So, which is it, Karen? Are we playing by your imaginary “corporate” rulebook, or are you just making it up as you go because your piggy bank’s looking a little light? For a small gym where she’s the owner, you’d think she could muster a shred of accountability and refund the money she basically pilfered. But no, clearly she’s clinging to every penny like it’s her lifeline to keep this sad little gym afloat. Save yourself the hassle and steer clear unless you want to fund her...

Edit* quitting is hard. It took a couple of months to get them to stop charging me. It was always hot as hell in the gym. We were told that it was to keep muscles warm which we believed until winter came then it was very cold. Truth is, they're cutting corners. A lot of the equipment and bathroom are run down too. Our finances just wouldn't support going to a gym that cost that much when LAFitness is cheaper and has a pool. We miss the nice people, but it wasn't a good deal for the money.

No joke...The name says it all. I've heard so many people say, "X company treats you like family." In this case, they actually do! I've never felt this welcome from any gym in the past. The people running it are genuinely concerned for you as an individual. The people ATTENDING it are just as genuine. I look forward to seeing people here. I feel very supported.

I'm going to this gym to improve my poor health and it's been a slow climb, but I'm getting there with the encouragement I get from both staff and patrons. My fiancé has serious trouble with his back and hips, but with diligent effort in the stretch class run by Anthony, he's seen significant improvement. He's also dropped 2 pants sizes since we started going!

This gym is CLEAN and they offer small towels as well. There's a lot of equipment, much of which I'm not familiar with yet. Any of the staff are happy to help you learn how to use it correctly and can give pointers as to what to use to target certain areas. Special thanks to both Eddies for all the help teaching us.

The main focus here is YOU and the staff makes sure you feel like you're at...