Plato Latino — Restaurant in Lutz

Food is good! But management needs some help! I was charged twice for the same purchase and when it was brought to their attention you thought I was trying to rob them. The manager asked me to wait and show my bank statement to prove two transactions and my mobile banking app showing it was not good enough.. once my statement came in and I proved it showed two transactions of the same amount the same as my mobile app I was still questioned and asked if I had a receipt and that they only showed one transaction and then I was told by the manager well I will call my bank guy and get back to you… needless to say I never got a phone call back and have now disputed with my bank due to the merchant not cooperating with a simple fix of their mistake def won’t go back or recommend due to this issue that could have been a simple fix and the lack of customer service was unreal. Double check your account after eating here and be prepared to file a dispute for a double charge very...

The media noche was very good. The coconut cookies were very good. The soup was great maybe needed a tiny bit of salt but I prefer that over the salt saturated food you get everywhere these days The deviled crab had too much pepper for me however it had lots of crab and was not all breading like most places. I like a hot deviled crab with hot sauce it was just that to me the pepper over shadowed the crab. I would not tell people not to get it though because it is still better than most you find these days. I got to sample my friends food and the black beans and rice with roast pork was excellent. The pork was juicy some say under seasoned on here but I am grateful because I hate that most food outside of your house is salt saturated. The plantains were perfect. Can’t wait to try other stuff. I am Cuban and as a child saw all these foods made from scratch including live crabs that became deviled crabs so my...

The coffee is delicious but their to go cups absolutely suck. The lid is never on straight almost like it doesn’t fit properly and it feels like Im going to puncture the cup if I grip it too hard. I always end up with coffee spilling in my car or on me. One time I spilled it all over my arm as I tried taking a sip because of the cheap lid. Yes, it did hurt spilling hot coffee all over my arm but I didn’t take it back because it wasn’t the first time I’ve gotten a cup with a lid not tight from there.

I’ve had food from here before and it tasted like it had no seasoning but it wasn’t horrible. I’ll probably still come here for the coffee. I’ll just make sure I pour it into my own cup before I get into my car though.

With all that being said, the employees are nice so I feel bad leaving a not great review. I don’t think it’s their fault the cups are like that but I do fault them for...