Superior Grocers — Local services in Lynwood

I visited Superior Grocers #103 in Lynwood (3831 E. Martin Luther King Jr Blvd) on Father’s Day (Sunday) with my parents and my 15-month-old son asleep in my arms, and I had one of the worst customer service experiences I’ve ever had.

It was my first time using the Coinstar machine. I politely asked an employee how it worked, and he rudely responded, “Read the screen.” Shortly after, the machine jammed and didn’t count several coins that had already dropped. I had to wait over 20 minutes carrying my baby for someone to assist. The same employee finally showed up, clearly annoyed, said absolutely nothing, opened the machine, reset it, and the coins that were already in there were never counted.

As if that wasn’t enough, I returned on Thursday to redeem the $45 voucher from the machine. A supervisor (with green-dyed hair) was called over by the cashier. She took the voucher, tore part of the wavy edge, and told me it was no longer valid. She told me to come back another day. When I did, they refused to help me again, offering no solution.

There was no sign or warning anywhere on the machine or in the area saying the voucher had to be redeemed the same day. No one took the time to explain anything. As a mother carrying a sleeping baby, the least I deserved was human kindness, patience, and proper communication.

This is no longer just about the money I lost. It’s about the terrible attitude, the lack of empathy, and the fact that employees acted with complete indifference, as if I had no right to even ask questions.

I’ve worked in customer service before, and I never treated anyone this way, no matter how tired or stressed I was. Honestly, it was shameful how they handled the situation.

I truly hope management takes this seriously, reviews the store cameras, and starts training their staff in something as basic as respect and...

This is literally my first and last time shopping at Superior Grocers. If I could give this place 0 Stars I would. The security guard was rude to me the moment I walked in the door. Now I understand that he is probably employed by a security company. However, if I was management at Superior Grocers I would care about how my customers were being treated at the entrance. The security guard literally yelled at me because I walked by him without receiving some of his "hand sanitizer." And by hand sanitizer I mean some unknown liquidy substance that he was spraying on people from a squirt bottle. I told him I would rather use my own hand sanitizer and was told that I would not be allowed in the store unless unless I took some of the watery sanitizer out of his dirty bottle. That was just within the first 30 seconds seconds of being in the store. From that point I went on to not be able to find two of the three products that I was looking for and the third product was so overpriced I refuse to buy it. What had begun as a $200 shopping trip turned into a $15 shopping trip because how horrible the store is. I cannot believe how bad the selection of products was. They don't even carry regular chicken strips. What kind of store doesn't sell a bag of frozen...

I love this store it’s always clean but since they change the main supervisor of the store I’m disappointed. The bakery it’s not the same anymore I have birthdays every month and I always buy trees leche cakes from here since their really good ! These two month I bought tress leches cake the cake were old they had couple days sitting their when i took a bite the bread was a little hard it taste like old cake that’s been sitting on the fridge for couples days and it’s been the second time already . I’m disappointed I really love the cake but their not same anymore their just old cakes that been sitting for couple days and I had told the lady at the bakery about it and she seem to get upset Saying their all fresh made and I said next time ill cut the cake in front of you to see if it fresh or not she walked away from me . But it’s okay cakes are expensive but they shouldn’t be selling old cakes...