Dynasty Jewelers — Local services in Lyons Township

My fiancé purchased what he thought was a custom ring from Peter Salerno at Dynasty Jewelers. In the eight months since he proposed (I haven't worn it at all in the last month) I have lost three diamonds. At first I thought maybe it was a fluke or bad luck but after I lost my third diamond I asked Peter what could be done to avoid further loss or damage. I already had given up wearing my ring at work and at home. I was only wearing it out to special occasions. As a newly engaged lady that was unacceptable to me. The whole point of an engagement ring is to wear it and show it off.

Peter told me I would never be able to wear my ring to work (I am a nurse) and that even my clothes would snag a prong and I will continue to lose diamonds... why would you sell or design an engagement ring not designed for daily wear and use?!?

At that point we decided to bring my engagement ring and wedding band (my fiancé purchased them at the same time) to a few other jewelers for a second opinion.

We have since learned the following: -our ring was not a custom design, it was an old ring that Peter had sourced from elsewhere -it is full of porosity -all of the outside prongs are completely worn out -the diamonds are all of different makes, cuts, facets, and heights -the diamonds are not of the grade they are described in the appraisal -when the lost diamonds were replaced there were lines in the band that I had assumed were part of the repair process but are actually cuts in the band due to the porosity if the setting -it was poorly made and basically worthless

We returned to Dynasty a final time to confront Peter and get our money back. He was completely unapologetic and unwilling to refund any of our money.

Peter and Dynasty Jewelers is a fraudulent operation; completely dishonest and untrustworthy. Peter cheated us and stole our money. He turned what should be on e of the happiest times in our lives into one of the worst experiences we have ever had.

Attached are pictures of the ring, showing the cuts in the band and holes under the head (porosity).

Save yourself the time, money, and heartache. Do not purchase jewelry from this...

Rude. The owner treats you more as an intrusive neighbor rather than a customer walking into an open business. The idea that someone would come into his establishment based off of a service they advertise is bizarre to him. Go in mid week for a repair, says “I’ll have it done Saturday”. Call Saturday to check status of repair.. “hopefully be done around 3”. So in my mind, give a little extra time to complete repair, didn’t mention that the shop closes at 3pm.. and they’re not open Sunday, Monday, or Tuesday. What I thought to be a quick fix is now taking over a week. When I get the repair back, it’s covered in gunky glue they used to set the stone. I took off the excess mess with a toothbrush, but couldn’t help but think “shouldn’t they have taken off the excess glue?” Very poor customer service from start to finish. Plenty of other places offer the same services for comparable prices with a lot less attitude and better customer service. I’d highly recommend trying...

Stopped by on Saturday at 3:20 to inquire on resizing an engagement ring, they close at 4pm. Rang the doorbell to be buzzed in and while I could see people inside, I wasn't being buzzed in. Buzzed a couple more times as I figured their bell wasn't working. Finally a man came to the door and in a very unpleasant manner asked:

"What do you want?!"

I was quite surprised, don't normally get that sort of welcome or comment when visiting any business. My fiance and I ended up explaining we needed a ring resized. At the door, he simply took a look at the rind, and told us to come back next Saturday before closing and to be careful with the ring... well, there's plenty of other jewelers out...