Fleetwood Roller Rink — Local services in Lyons Township

I just had a very, very negative experience at this place. Due to rain, we had to find a last minute alternative to ice skating in the city. So I called and left a message on a Thursday afternoon to book a party the following Friday evening. When I received the return call Friday afternoon, I informed of the situation and apologized for the short notice. The kind lady convinced me to not book a party and to just come in, as my group would be 1 shy of the 10 person party minimum - even though I was willing to book for the 10. We arrived day of as planned and a VERY RUDE manager named COLLEEN demanded i book a party to bring in my daughter’s birthday cake. I said ok that’s fine, i actually asked to do so when i spoke with someone earlier in the day. This RUDE COLLEEN then made my group wait in the hall, while i came in to complete a form she slammed on the counter. I had my debit card in hand and she circled that payment option on the form. I asked if I could proceed with payment so my kids didn’t have to wait in the hall. RUDE COLLEEN snapped that i really am not supposed to pay with a card, I was supposed to pay with cash. I informed her that when i spoke with someone earlier, they were going to take my deposit with a card, so why not allow me to pay with it in house. RUDE COLEEN insisted I was lying because she had been there since 3p and i hadn’t spoke to her. I told her i have the inbound call in my phone that came in before 3. Due to RUDE COLLEENs facial expression, I asked “miss, are you implying that you dont want my money?” she proceeded to tell me she really doesn’t need it. The parents of 3 kids in my group had left and the next closest option was 11 miles away. Unfortunately i was forced to leave the cake in the car and patronize (using a debut card still) a place with a very horrible manager. If it weren’t my daughter’s 16th birthday, i would have left. My sweet daughter didn’t want a big party like i wanted to give. She just wanted to skate with her friends, patronizing a small business owner and this is what i got in return. THANK GOD im a changed woman as of recent years. Otherwise, RUDE COLLEEN doesn’t know the wrath she would’ve faced for pulling tough stuff on a woman who does. not. play....

I was there in September for my grandson 7th birthday. When I called to reserve the party I received some information the lady I was speaking with took my deposit over the phone and kept stating that at the time of service I had to pay in cash, so okay no problem. Then come the day of the actual party the older staff was very rude and prejudice she didn't care that I was in line infront of an caucasian woman. That lady walked right pass me to assist her. Then after I spoke on it she made an excuse. I continued on with the event because my grandson was really excited and ready to skate. We get seated and once the food comes out ot was not what I was told it would be. Over the phone it was each child receives 2 slices of pizza but when I arrived it was oh no we bring out 2 pizzas and it has 6-8 slices and that feed up to 10 people. I'm like no that's not what I was told we only received 2 pitchers of soda and had to pay additional for anything else after I was told that the lady over the phone told me all skaters would be included in the count as l I no as I added them to the list. This was the most unbearable moment I ever had in an establishment like this. The majority of this staff has a very nasty demeanor towards African Americans and had I known thus I would have never wasted my time and money and very unfortunate that a 7 year old had to witness this... first time ever at Fleetwood and I will never return. They promote kids party and don't even have the proper equipment to service children. WORST PARTY EVER AND I HAVE NEVER IN MY 50 PLUS YEARS OF LIVING EXPERIENCE SO MUCH PREJUDICE WHILE IM...

Decent roller rink but the owners and staff need to pay more attention to the cleanliness and monitoring the skating area to make it better and safer for patrons. They must rarely sweep the floor. Look at the Pic of my wheels after 2 hours of skating. I cleaned my wheels spotless before going there. Well run roller rinks use a 3 foot wide mop and run it around the roller rink BETWEEN EACH SESSION so the dirt doesn't get this bad. The skate guards can do this on their skates and it would take less than 5 minutes. The other unsafe condition is that with one exception, the skate guards let people GATHER AND STAND STILL right in the middle of the skating surface. They also let them stand along the wall by the snack bar. This is inconsiderate to people trying to skate and it is totally dangerous. Do the skate guards not see this? Do the skate guards not realize this. Does management not know this is happening? Whatever the reason, they need to be more vigilant about it. People can get seriously injured. Perhaps that's why the require you to sign a waiver when you come in. If they managed the skating area better, perhaps fewer people would get hurt and...