Macon and Robins Bed & Mattress - Mercer — Local services in Macon

Horrible!!! I called yesterday to get some information that I needed on a specific mattress and the sales associate tells me that the person that usually orders the beds isn't there and that he just started.I then proceed to tell him where the penalty of law tag is located and he says we are swamped and I can't really help you. He then hangs up in my face. I called back to tell him that I thought that was rude and that they need to work on their customers service he says uhmmm we are still swamp and I tell him that I was trying to get some info about it so I can purchase from them but I want be doing that anymore based on how I was treated over the phone. He was very nonchalant about it and then says they are still very swamped and hangs up AGAIN in my face. The whole situation was very unprofessional and I feel as though if I'm going to spend my hard earned money I should do it somewhere that I feel like the customer service is up to par. At the end of the day no business can survive without customers and the way he treated me on the phone was wrong. I would not recommend this place if it was the only mattress...

Absolutely love this place!!! When I tell you I haven’t encountered customer service/support/And SATISFACTION all in one place since preCovid, and that’s saying something about the experience this store will give you. We’re walked in we’re greeted not rush or anything of the sorts just a kind young gentle by the name of Chris and before I forget names Or speak the names incorrectly Marie and the whole staff are hands down a class at. Note back to pricing.. they WILL NOT OFFER YOU ANYTHING YOU DON’T WANT!! The gentleman asked our needs /price points and we went from there.I make this a point bc I have experienced not being heard only seen a purse or lack of and then the conversation changes. Not here!!! Long story short if I could give a 10/10 they have totally earned it. Sn just bc I ordered from a different supplier I’ll still have everything that was chosen in the least 4wks. And that’s great considering where...

I went in yday and Jason was so very helpful... I have not gotten my mattresses yet.. but after I receive the and have them for a couple of months I will review further.. but so far the customer service was an A+++... Thanks again Jason!☺️

This is an update to this review.. 8/17/2022 I called in because I was told I would have a warranty on my mattress.. the mattress has about 3 sunken spots and I’m in pain EVERY MORNING because of this mattress.. keep in mind my review is initially 2 years ago! So when I called I was asked did I have the receipt. I was then told to text a picture of the tag on my mattress to a number that NO ONE RESPONDED TO!. I paid a lot for this mattress. Let’s also include I bought 2 at the time of my purchase and one of them was a FIRM mattress which is not what I ordered.. so the same mattress they delivered is the same one that has sink holes everywhere. Take your business...