Kens Stereo Macon and Warner Robins — Local services in Macon

• Thanks to Michael Jones owner for calling me back to apologize. Thanks also to Austin for making efforts to resolve my concerns of paying for services not yet rendered. My suggestion moving forward is that you all should ask for 25% down or charge a set fee to reserve an appointment for installation services for equipment not purchased from your company and not just charge the customer for the full job up front and then deny a refund in full for something you have not done for the customer. Please make sure you are explaining to the customer that the reservation fee is non-refundable if their appointment is not kept.*

My son stopped by the Macon location on Monday June 26, 2016 around 2:30 pm. He went to ask if someone was available to take a look at a radio he had attempted to install in his car himself to see if they could give him some ideas of what he had done wrong. The sales person went out to the car to look at the radio and explained to my son that he could install it for him for $118. My son was advise it would only take about 30 minutes to complete the installation so the representative asked him to step back in pay for the installation. Once my son had swiped his debit card to pay for the installation thinking that they were available to do it the same day the sales representative proceeds to advise him after payment that he needed to schedule the installation for a later date. My son went ahead and schedule the appointment but after returning to the Metro Atlanta area where he resides he was able to resolve the issue with the radio himself. When he calls back to the store about 3 hours later to advise them that he no longer need their assistance with the installation of the radio ( which was not purchase from them) they proceed to advise him that they have a no refund policy and can only offer him a store credit for his $126 he paid for them to install a radio that they are not even installing. I understand a business have policies but it is absolutely absurd for someone to pay you in advance for a service that you did not perform and then refuse to give the customer there money back. This is a very shady business practice. My son is a recent college graduate working a minimum wage job currently and does not have a $126 to simply give to someone for...

I’m rating two stars only because I’ve never visited them and received bad customer service, however, if it wasn’t for that I’d only rate them 1 star. I have purchased two audio systems from them, my first costing a little under $800, the second one was nearly $1,700.00, and the problem is with my second purchase. When I bought my second audio system it went out the very same day, it was no fault of mine, one of the installers said that it was due to a wire shortage,, well,, I’ve had to take my car there over 5 times since it was installed last August, I originally started out with 12 ‘s and they down graded me to 10’s my last visit a few months back, I wasn’t to happy about it but it was explained to me that the 10’s had a better put out than the 12’s and I admit it did, however, My system keeps going out, it seems it only lasts for a few months or so and It goes out again, which it has done so now, they always fix it whenever I take it back, I don’t know what seems to be the problem since I’m not adjusting anything, I don’t bother my bass button or my volume knob, my volume is actually adjusted automatically whenever I crank up which just so happens to be around the same level they set it at, even though I feel , for the price I paid I should be able to adjust the volume as high as I’d like, still, I don’t. At this point I feel I’m stuck with this problem now because I’ve had to return it so much for the same reasons,, since August, I would probably say I’ve gotten maybe three good months of audio play with my system and that’s not consecutive, that’s combined,, I’m very disappointed because I’ve always bragged about how good the service is to others but from this experience I definitely don’t believe that I would purchase another audio...

Bad experience I place a poor rating on Facebook and the manager call me and was very sympathetic to what happened then the next day got on Facebook like I did something wrong and this is what happened Now I spoke to you on yesterday and you were very informative and sympathetic to what happened but to get on here today with the smarts. Let's just tell the truth what happened I purchase a rear view mirror with back up camera on Wednesday installation was Saturday I came in at 11am and at 4:45pm u notified me that u could not install it in my particular vehicle. I asked for a refund and purchase this on my debit card which my bank Wellsfargo had place a block on until they sent me a new card. I ask for the refund to either go on my other bank card or cash refund since it was debit . you informed me I would have to wait until Tuesday before you could write me a check because you had to make sure transaction cleared. I told you I could show you it cleared on Wednesday because it was a debit transaction you stated it takes a couple days to show up on your end. OK I state I will return Tuesday for my refund. On Tuesday at 9am you call me and stated you refunded me back on my debit card that has the block and I have to wait 2 business days to get my refund taking I have already waited 3 days so I now I have to wait a total of 5 days when you could have kept your word and issued me a checked on Tuesday once you verified payment had went thru. That is why I am unsatisfied and I think everyone else would understand why...