Puffin Pass - University Ave. - CBD | THC | Smoke Shop — Local services in Madison

I went into this location a couple of days ago. I bought two different kinds of flour. Each were 5 ounces. I also got a couple of pre-rolls in all it cost me $114. I also take Ubers to get there bc I don’t have a car yet - $20 there $20 back and that’s 40 in total. I went home the first time and I opened the bag and tried pulling bout a gram of the first one. What you see is what I got in total. So many seeds and stems that could not break down. They were trying to tell me that these could be broken down, that they aren’t seeds, but every single time I picked at the two I bought it was only seeds over and over. in each of the 5 grams I bought that I tried to break down . I’ve tried 3 different grinders including two of my friends and it doesn’t break down. I have never seen this in my life - and when I called they laughed at me and one of the guys on the phone laughed when I said I take Ubers there. So I took another uber yesterday bc the employee told me to stop by. He wasn’t there but the manager ‘tried to make it right’ ’it wasn’t free’ but it has just as many seeds and stems. I cannot put this stuff in a blunt. Taking into what I bought, what I spent getting there - I lost over $200. If you put any of these pieces between both fingers it is as hard as a rock and truly feels like you are holding onto a pop corn kernel. Inside each little ball you see it is all seed and then a very thin outer layer of weed on top that is not substantial enough to get anything out of it. I told them I can’t use any of it - any of the 10g bought because they are all like this. No matter what kind and what piece. I have been smoking for a long time and i have never come across anything close to the weed i got - I’ve never had to deal with anything even close to this situation. Never seen any one with the guts to even try to sell it. Apparently Mr laugh it up told me the photo I sent them were not seeds and can be broken down. They can’t. I came by today bc an employee from the day I bought it said I could come in and that they were sorry about it. They said thank you for telling us - we want to know these things. Then I called the state street store by accident and the employee said the same thing as the previous employee about making it right and thank you for telling us. He did not tell me to take it with me - I was at a coffee shop far from where I live. One person tells me one thing, another store says another, one day it’s this, one believes me, one will help me with a new bag, one tells me one policy and then another employee will say differently. It is incredibly confusing. I called a different location on state street which they told me to do- one time they tell me to call one store - one time the other and I have to figure it all out. The elitist who laughed and said he went to college for this…yikes. Take a step down sir. Thank you guys for helping me lose $200+ and in the end have nothing I can actually use while you laugh. They told me you need to come back and we can look at it - I’m not going to spend another $40 for complete bs. That’s a huge deal and a lot of money I lost in all but it’s something to laugh at for you. A laugh riot. I highly suggest you look carefully at what they give you and their practices. This is So bizarre. They truly robbed me blind.

Look through all the photos I’ve posted for a much better understanding of what im...

I just want to share how truly impressed I am with the owners and management of the newly opened Puffin Pass Emporiums. They didn’t just try to fix a problem—they took action by leaving Knuckleheads behind. They did this with such courage and heart,vowing to stand side by side with their dedicated employees rather than above them. It’s clear they’re committed to creating stores that put customers first, while also honoring their staff’s individual worth and rights.

Their deep sense of community commitment shines through, not only within the Puffin Pass family but also in the Madison and Milwaukee neighborhoods where the stores are located. You can feel their genuine respect for people and place in every aspect. The staff is always friendly, kind, patient, knowledgeable, non-judgmental, and truly helpful—always making an effort to meet individuals personal needs. They’re not just trying to make a sale; they genuinely want to build relationships and ensure customer satisfaction.

The new stores are bigger, brighter, and full of familiar reliable products, along with exciting new finds from small businesses that prioritize quality and customer needs. I can’t express enough how much I respect the Puffin Pass establishments and the wonderful team behind it.

Devout...

These employees have an intimate knowledge of the products they sell and are eager to help their customers find the right product that works for them. Every time I visit, the employees treat me like a friend, they know me by name and they remember the products that I regularly purchase. The company is completely employee-owned, and I regularly interact with the owners whenever I visit (because they're there that often). It appears that this company truly cares about its employees, that the owners are just as involved as the staff, and that they have a commitment to stellar service. They have products and options that I haven't seen offered at other smoke shops in Madison, and they're going to be selling handmade products made by local artists. If you're going to support any small business to get your fix, it should...