Dumpling Haus — Restaurant in Madison

I had a terrible experience in this restaurant! 如果你是中国人也请看一下这条评论。 Here is the story. Well, we know this is a Chinese restaurant, also my boyfriend and I are both Chinese, so we'd like to try some Chinese original tastes here. Although we're living in Madison for over 3 years and both can speak fluent English, we asked for if they have the Chinese menu because some names of the dishes may be more familiar for us in Chinese than English. We were very polite and asked in English "do you have any Chinese menu?" The staff said no, that's acceptable, however, she also said "Here is America, you both should say English rather than still using Chinese." I was a little bit astonished because I've heard she talking to the kitchen staff in Chinese before we ordered. You have no right to limit what language your customers speak, let alone that you are Chinese, too. After the unpleasant ordering, we experienced another awful service - they gave us the wrong dish. We've ordered the Xiaolongbao, but they gave us the wrong item. When I told the staff please to change it to the correct order, she yelled at me "this is the thing you ordered!" I mean, it is ridiculous, we are Chinese and Xiaolongbao is exactly the Chinese pinyin, we could not pronounce it wrong or made it sounds like other things. I tried to explain that I'm sure we ordered it correctly. However, the staff answered impatiently "Okay, I can change it as Xiaolongbao, but you should pay the same price again." I was like, what did you say? why I should pay for it again? I've paid for the dish before and you gave me the wrong thing, that's your responsibility not me. On that day, my boyfriend and I got so mad and we did not want our Xiaolongbao anymore (they didn't change it for us later or they actually didn't want) and did not want to argue anything more with them, we just chose to leave. Idk if this happened just because we are Chinese. If this is the reason why it really hurts. Because this is a Chinese restaurant and the owner is Chinese too, we are having the same nationality but why you treat Chinese people with so much bias?

I'll also write it again in Chinese to let more people read conveniently. 就在上个月我和我男朋友去这家店吃饭，整个经历都很糟糕。我们到店里用英语问他们有没有中文菜单，毕竟如果你是中国人你也能理解，有些中文菜名翻译之后真的很难懂，不如看中文菜单来的清晰。我们当时非常有礼貌，但是他们的店员先是说”没有“，之后又补充了一句：”这里是美国，你们不应该继续用中文了。“我就整个人都很震惊，首先我们进店的时候就听到了她在和后厨说中文，并且这是一家中餐厅，你们老板也是中国人啊，而且我也没有上来就说中文，我是用英语问的请问有没有中文菜单，为什么要这种态度？你们没有权利限制你的顾客说何种语言。接下来还有更糟的，我们点了小笼包，结果她们给了我们另一道菜，我就去找点餐的人说上错菜了，麻烦换一下，她当时特别不耐烦，态度也很差，非说是我们自己点错了。这就很可笑了，我们点的小笼包，菜单上写的是”Xiaolongbao“，是个中国人都能看出来就是拼音吧？我们中国人能念错拼音吗？别的菜点错了还有可能，这道菜怎么可能点错呢？我耐着性子和她解释，说不可能错的，我听到我男朋友很清楚的说要小笼包，麻烦您给我换一下吧。她依旧态度很恶劣，说”哎呀算了算了不想和你多讲，换可以，但是你要再付一下钱。“我当时真的？？？？？你在说什么？？？我都付过钱了，是你们上错菜为什么还要我再付一次？？...

Overview: 4/5 Dumpling Haus is a counter-service Chinese restaurant located in Hilldale, offering a variety of delectable dumplings, noodles, and buns. With its good flavors and quick service, it provides a satisfying dining experience for lovers of Chinese cuisine. While it may not reach the same level as higher-tier (and higher-priced) establishments, Dumpling Haus is a great spot to satisfy your cravings for comforting dishes.

Atmosphere: The atmosphere at Dumpling Haus is casual and inviting. The interior has a modern and clean design, providing a relaxed setting for a quick meal. There is also limited outdoor seating available during warmer weather.

Service: As a counter-service restaurant, the service at Dumpling Haus is efficient and prompt. Limited interaction with diners makes this category less important, but the staff has been responsive and helpful.

Menu, Food, and Beverages: Dumpling Haus boasts a menu that showcases classic Chinese flavors. The star of the show is, of course, the dumplings. From steamed to pan-fried, the dumplings are expertly made with flavorful fillings. The noodles and buns on offer are also worth exploring, providing additional options for a satisfying meal. Vegetarian choices are available, and they do a good job of notifying common (and uncommon) allergens. While the flavors at Dumpling Haus are commendable, there is room for improvement in terms of consistency. Some dishes shine brighter than others, so it's advisable to try a few different items to find your favorites.

Price: Dumpling Haus offers reasonably priced dishes, making it an accessible option for a quick and satisfying meal. Soups are also noodle-heavy, ensuring you get your money's worth. There may be some variation in portion size compared to the amount spent, so this may vary slightly, but overall the portion sizes are good.

Location and Accessibility: Located in Hilldale, parking can be challenging, but the area is walkable and convenient once a spot is secured. There are two parking ramps behind the mall area.

Special Features/Highlights: A highlight at Dumpling Haus is the dumpling prep area – diners are able to watch chefs hand-wrap a variety of fresh dumplings!

Improvements: To enhance the overall experience, Dumpling Haus could focus on improving consistency across all dishes. Additionally, expanding the beverage options would be a welcome addition.

Final Thoughts: Dumpling Haus is a solid choice for those seeking a quick and satisfying Chinese meal in Hilldale, with its flavorful dumplings, noodles, and buns. Dumpling Haus provides a convenient and tasty option for a casual...

I was disappointed by the service, environment, and food from this restaurant.

I took my friend here for a weekend lunch. We both ordered soup, grabbed a table, and to our surprise both soups were delivered in to-go cups with lids. I told the waitress we are eating for here and would like bowls. She curtly responded you can eat from the to-go cup, and returned to the kitchen.

It was unpleasant to eat hot soup from a tall cup. I had to use my chopsticks to fish for the noodles at the bottom, and it was near impossible to scoop up broth with the regular plastic spoon they provided. I had to drink the broth from the to-go cup like a beer. Not ideal.

This put a damper on my lunch with my friend. It was awkward, difficult to hold conversation, and I felt he wanted to leave as fast as possible. I regret not having gone to Bar Taco or any other restaurant at Hilldale, especially considering our two soups cost just shy of $30. That’s about the same price at other places with servers and proper plates/bowls.

Also, the flavor of the soup was nice, but it was too salty. And they didn’t provide water.

To owner: I understand we are still in covid times, but please announce clearly that your restaurant serves to-go only. Either way, I likely will not return soon, nor would I recommend...