The Madison Geeks Group — Local services in Madison

The first time I had a chance to buy something from Madison Geeks was back in December 2012. A bit about my background. I have worked as a Software Developer for couple years now and was new in town back in fall of 2012. If someone claims to be a 'geek', I consider myself well qualified to evaluate their claim. So, I was new in town and was looking to build myself a Gaming PC (read: a high-end system that's a beast in raw computational power as well). I had been doing my own research and was pretty sure about what I wanted in terms of components. But since this wasn't a cheap DIY project that I was trying to complete, I wanted the parts to be put together by people that could claim: "This ain't my first rodeo". Lee (the tech that handles higher end systems) was very knowledgeable about his stuff. So was Kahlal. They were able to verify facts that I had earlier researched. I wanted to be included in the process and Kahlal offered me to actually come and look at the new shinning black CM HAF 912mid - tower case the rig was put together. The parts were put in the most professional way with zero protruding wires and clean internal layout to facilitate maximum air flow. And they only charged me 1.5 hours labour even though It is pretty standard to charge two or more hours for such services. Since I was new in town, I didn't have a mode of transportation yet. Not only did I receive everything assembled in time, Kahlal offered me to personally drop me at my place. They did not just 'sell' me a Gaming Tower, they earned my business. I've been their customer ever since. Fast forward a couple years, I was trying to buy a new Dell Ultrabook since two weeks now and their expertise with being able to get the best deal proved invaluable again. But for the sake of brevity, that's a story for some other time. On a scale of A+ to F, They have a BBB rating of A+. That speaks volumes about their attention to detail and...

Has a company ever held you in the palm of their hand? That was the case with me when I brought my laptop to Madison Geeks. It had suffered a stroke (not an official diagnosis), and suddenly the screen was very dim at maximum brightness and barely visible. I had gone to get it checked out at another company, which promptly said the backlight was out, which, for a touch-screen HP, meant a new screen at $400+. I needed to back it up first, so I didn't drop it off. In hopes of getting a shorter time estimate for the repair, I figured I'd get second opinion. Madison Geeks said it might be the backlight, or it might be the motherboard--so I left it with them to diagnose the issue. At this point, they could've easily sold me a new screen and I would've been happy to pay up and get my laptop up and running. Instead, Brian searched for information about similar problems online--and discovered that someone with an identical issue had resolved it merely by unplugging and re-plugging the battery. So he tried it, and the laptop was up and running like new! They kept it another day to make sure the problem wouldn't return (it didn't), and I had it in my hands the very next day. I could've spent five hundred bucks for nothing, but I stumbled across a company that does business with integrity and doesn't rip people off--even first-time customers who would've never known the difference. It was just sheer luck, but now that I know how Madison Geeks treats people, why would I ever go anywhere else? Why would YOU ever go...

I first contacted Madison Geeks after an extended period of kicking the tires on building a gaming PC. Due to the shortage on GPUs, I decided I wanted to build one with internal graphics, and then deal with that at a later time if I found getting one to be necessary. I'd reached out to many different companies after deciding this, whose responses ranged from dismissive to nonexistent, and thus the process had become extremely frustrating for me. I was getting to the point where I was about to just give in and buy a prebuilt one off Craigslist when I stumbled across an ad for Madison Geeks.

Their customer service and professionalism was a breath of fresh air. I talked with Andy for a bit laying out what it is I was looking to do, who then informed me he'd pass me along to one of their builders, who ended up being Tony. After briefly talking to him, he confirmed they'd be able to build exactly what I wanted, and gave a list of parts for me to order that matched what I needed my rig to be. Once the parts had come in and I dropped them off, the actual build process took a matter of hours, and just like that, I was set. My computer is exactly what I wanted and I'm beyond happy with it.

Everyone I dealt with was friendly and professional, and they never once made me feel dumb for asking admittedly basic questions. I can't recommend Madison Geeks Group highly enough, whether you're an amateur looking for their first computer like I was, or someone...