CVS Pharmacy — Local services in Malibu

My experience is almost always good at this pharmacy. And medication is medication, so the real difference is in staff and personnel. This CVS is off the beaten path a little bit, on PCH, in the heart of Malibu, kind of far from the rest of the city. We so appreciate having this CVS here, and I visit it several times a week… as I know many other locals do, along with the countless tourists who visit us in Malibu on a daily basis.

I so appreciate the time and effort it takes the staff to travel and populate this location. And I just want to say thank you for your always bright attitudes and well kept store. Thank you, your efforts do not go unnoticed. And I am more than happy to continue to patronize...

I scheduled my vaccine appt. on line. I received six different confirmations from a CVS AI. When I got to the actual CVS, on time, NO ONE AT THE DESK HAD ANY INFORMATION ABOUT MY APPOINTMENT OR my husband's appointment. None. It was as if I had never made an appointment at all. The pharmacy staff were very polite but they looked at us blank. THere was no appointment on the books. WHAT WAS THE POINT OF ALL THOSE CONFIRMATION E MAILS??? This is not the first time my interactions with this CVS have been completely insane. I will definitely find some other way to get shots...

HORRIBLE experience in Malibu! They overcharged my friend $118 for a prescription PER THEIR own mistake & laziness. My 78 years old friend couldn't drive and when he went back 3 weeks later, they told him the refund policy was only for 7 days while he was told on the phone he could have the money back in his account during the next visit! INADMISSIBLE! This is obvious ELDERLY ABUSE!!! AI is more sentient than the TWO inhuman workers who were rude with...