Zinqué - Malibu — Restaurant in Malibu

Disgusting - bought their USD5.50 tea to use their washroom. The tall man in glasses who is obviously mentally retarded and medically insane was acting as a manager and asked me what I had in my bag - this question constitutes violation of privacy laws - then, while I was in the washroom stall, was asking me to hurry up - then, after I came back to the bar stool to drink my tea, that same man told me that it was better to give me tea to go if I did not mind with an attitude hinting that I was better off taking the tea to go. I am always welcome in the Beverly Hills' most expensive hotels but this joint decided to mistreat me. Needless to say - I am not coming back and advise the rest of humanity not to come here. RECOMMENDATION - boycott all Zinque locations and everything owned and/or operated by these people to drive them out of business and open better establishments that respect customers. RESPONSE TO OWNER: In summary - the owner(s) is/are pathological liar(s). The fact that one of their managers is obviously mentally retarded by nature and medically insane by nature speaks volumes about all Zinque locations. OWNER(S) WROTE - "You came to our restaurant a few weeks ago with trash bags, wearing dirty clothes, smelling really bad." RESPONSE - owner(s) is/are lying. I had normal bags with belongings with me and nobody in the entire Los Angeles County called them trash bags before. My clothes were normal - nobody in the entire Los Angeles County called them dirty. The smell of my body was normal - nobody in the entire Los Angeles County complained. OWNER(S) WROTE - "You then went to the bathroom. When our manager came to check, alerted by a customer, you had your pants down with the door open. You closed the door when you saw him." RESPONSE - owner(s) is/are lying. First - they constructed washrooms that resemble wooden blinds on windows. In other words - they give no privacy to customers. Then - they complain about lack of privacy when customers adjust their wardrobes inside those toilet stalls. Moreover - pants were definitely not down on that occasion. OWNER(S) WROTE - "Our manager knocked at the door after you had been there for 20 minutes. When you finally did, he gave you your tea to go and asked you to leave." RESPONSE - not 20 minutes but much less. Moreover - when a customer needs to defecate, then a customer needs to defecate, sometimes defecation takes time. And in case of a diarrhea - a customer may defecate for 30+ minutes. Kicking a customer out in this situation is a sign of extreme disrespect. Recommendation stands - boycott all Zinque locations and everything owned and/or operated by these people to drive them out of business and open better establishments that...

wow…super unkind rude response. some of the food is decent. the place is pretty. they charged us $33 for a Negroni…are they joking?!? that’s obscene after seeing the rude response below, I feel compelled to add…

we took our dear friends to this restaurant at their recommendation. we sat down and after a substantial wait, the server took our drink order. I said “I would love a nice smokey Mezcal Negroni” his response, “Great” no mention that it would cost $33! no idea if he subbed Mezcals. if he did, he should have given me the chance to accept an up-charge. under no circumstances is $33 ok for one drink. especially without informing the guest. we then placed our appetizer order…the fried artichokes and then I asked our guests if they eat eggs (one is a borderline vegan) he said yes. the server said “are you thinking the deviled eggs?” I said yes. he said “great!” no mention that the dish comes with 3 halves and we were a table of 4. had he done so, it would have saved us the horrific experience of eating them….3 halves of egg for 4 people is not gonna work and 3 pieces for $11 is ridiculous. they arrived. I cut one in half and gave the 1/4 egg to my bf and excitedly popped my 1/4 egg into my mouth. sadly, no paper napkin or tissue in my purse into which I could have spit the horribly overcooked intensely sulfur flavored travesty. our guests split one and luckily she only ate a bite and promptly put the remaining bit on her plate where it remained until cleared by the staff. the last half went uneaten. yuck! then we got the bill. we paid. they had chosen the restaurant and we didn’t want to hurt their feelings by calling attention to the obscene Negroni price. I called the next morning and was told a manager would call me back within an hour. nope. I called again later in the day and same response and yet again no call back. so, I did call! and it wasn’t easier. oh, and save yourself…don’t order the chocolate mousse. apparently sometimes it’s good and sometimes not. we got the not. they didn’t cool the chocolate properly when making so it has weird chunks of...

What began as a really great date night turned south due to the hostess staff. We were seated in a cozy spot, had a great server, and started out with some drinks and a (delicious!!!) salad. Unfortunately, about 20 minutes after being seated, a couple came in with their three dogs and, after rejecting two other spots they were offered, insisted on sitting directly next to us (about 2 feet away). Now, this normally wouldn't be strange except for that the restaurant was nearly empty. The woman was very, very rude and insisted that the hostess let her sit next to us. Rather than offering a different solution, or even saying anything at all, the hostess let her sit there. From there, the night went downhill. The woman kept speaking to us and interrupting our meal and spent the entire time we were there complaining about the food, the chair, the server, etc, and playing videos aloud on her phone (at full volume!). This is OBVIOUSLY not the restaurant's fault, but they should not have let her sit there in the first place, in a giant, empty restaurant, or should have offered another option for us. I of course expected Malibu to be a place of the super wealthy and figured that people would prefer to obey the whim of those with wealth, but it was disappointing to feel like second class citizens in a restaurant where we were paying customers (and had a larger tab than miss diva next to us!).

Coq au vin was great, my steak frites was mediocre. Service got pretty slow mid-meal (again, mostly due to the need for the couple next to us to have continuous attention) but our server was really great and super kind. Seems like the host staff needs to be better trained and management should be brought in during these situations. At the end of the day, still had a yummy meal, just wanted to enjoy the...