Kaishin Malibu — Restaurant in Malibu

Terrible, Rude Service, Slow, Below Average Food

I ate here one time and the food was very bland, flavorless, and tasted like frozen Chinese food that can be bought a grocery freezer. The price was also fairly expensive for the below average quality of the food. Very greasy, salty, and unfresh.

The decor is nice, but the service is terribly slow and inattentive.

The restaurant is one of the few to deliver in Malibu, and I thought I would give it a second chance and order some food. When they arrived at my house, the order was messed up and incorrect, and I had to call back to ask them to bring me the correct order. I had to call back 14 times before anyone answered the phone. The man who answered the phone was very rude when I spoke to him. it took over an hour to receive my order, which also ended up being incorrect again! Finally, I had to call the restaurant back 8 times again and finally just called the manager directly, who brought back the order over 30 minutes later.

Almost 2 hours after I ordered the food, it was finally delivered correctly.

Stay away from this place. Its not...

We arrived 15 mins before close (unbeknownst to us). The brunette waitress with less than zero personality and warmth, proceeded to rush us through ordering with a near nasty attitude. Then, she hurriedly slapped our bill down on the table prior to food delivery. Upon delivering our food, she rushed us to begin and finish up in the same breath, without even offering us the opportunity to order dessert, stating, “We’re now closed, so...” With that, we ate one or 2 bites, asked for to go boxes and produced payment for the (to go) meal, as she made it unbundantly clear that she felt we were somehow doing her wrong by patronizing her establishment during her posted business hours. That service was especially reprehensible, given that the restaurant is located in our Malibu community....

Phoned in an order for a lunch special last week (Chow Mein w/Chicken) and gentleman on the phome told me $13.00. I recieved the order along with a soup. A few days later, i phoned in an order for the same thing and confirmed the price with them. I showed up and the price jumped from $13.00 to $17.00. They told me that it isnt a lunch special and showed me the menu. I told them that i paid $13.00 the last time and they even confirmed the $13.00 THIS time. They wouldnt even offer to honor the price on the phone from today...

Yeah... I...