Disappointing & Unwelcoming for Families with Disabilities
We were really looking forward to our family trip to Mammoth and visiting the Adventure Center, but unfortunately, our experience on the shuttle was deeply upsetting. Our son is autistic and a limited speaker. We decided to take the shuttle to explore the different landmarks, but once we boarded, the shuttle became extremely crowded. This overwhelmed our son, and he began to cry and scream — a very common reaction for someone with sensory sensitivities.
Instead of compassion or understanding, we were met with rude stares from passengers and an inappropriate comment from the driver, which made an already difficult moment even more stressful. It was clear that the shuttle experience — and honestly, the environment in general — was not set up to accommodate or support neurodivergent individuals or families.
This should be a place where all families feel welcome and safe. I hope the staff and management will take this as an opportunity to train their team in disability awareness and kindness. Inclusion doesn’t just mean ramps and signs — it’s also about attitude, patience, and compassion.
If you are a family with a child on the autism spectrum, I urge you to plan ahead carefully or reconsider this part of the visit. I’m sharing this review so others are more prepared than we were, and in hopes that the Adventure Center will make real efforts toward creating a more inclusive and understanding...
Read moreSeveral words describe the experience. Frustrating. Expensive. Long lines. Understaffed. Our first day - we had bought a one ride ticket and after waiting forever in line, the park closed due to lightning. It never reopened and we couldn’t get a credit or refund. Second try, one month later. I asked about a credit for the unused ticket I still had but I received a response that I should have got a credit last time I was here and unable to use the ticket. Once again we waited in line for almost an hour for the ropes course. The belay to lower kids was not working properly causing more delays (stairs at the end would be a worthwhile investment). The employees then helped several kids get harnesses on at the same time and then placed the youngest kid first. Of course, after getting all the way to the start of the course, that kid refuses to go across causing the kids to have to come back down the stairs again to allow the child to be removed from the course. I’m glad my kid finally had the opportunity to have fun, but be prepared to bring a lot of...
Read moreA good way to keep the kids busy while the adults bomb the runs. Or add on an unadvertised kids day pass for $5 and do both for less. Purchase online a week in advance for additional discount. Must be activated on site for wristband and waiver.
Good experience overall, but lines can get long so arrive at opening. Busiest midday, but dies down mid-afternoon. We had the last hour and a half almost to ourselves with no lines. Even the additional mining center was decent after a discount with the adventure pass. One bag of dirt enough for two kids with plenty of sizable gems (or fossils or arrowheads - you choose) to share. Do this last after everything else closes as they leave the water on while staff pack up.
FYI We were told closed toed shoes, but kids have to have socks to do the bungee trampoline so be prepared. Same harness used for rock climb, zipline, and ropes course so save time and do these together to avoid repeated...
Read more