Shubert Design Furniture — Local services in Manchester

My husband and I were interested in new custom furniture for our family room. I have purchased several small items from Shuberts in the past (lamp, end table) and found them to be good quality items so I went back into the store to purchase a sofa and a pair of swivel chairs. We ordered from the Stickley Line which we considered high end and well constructed furniture, but it came with a high price! That would not have bothered me if we were happy with the purchase but we were not! First, I don’t think the sales people are decorators or designers. We wanted “firm seating” and were happy with the feel of the showroom sofa sample, The sofa delivered was stuffed with down feathers which was very soft and after a month of use, we noticed sagging in the areas we sat in most. Plus, my husband is allergic to down feathers and couldn’t sit on the sofa without getting a reaction. When I brought this to the attention of our sales woman her response was “well, that’s what you ordered”. I reminded her we wanted firm seating and down is not firm. I was told that they would re-stuff the cushions with a firm foam but it would cost me approximately $1,300.00 more! I had already spent around $15,000.00 for the sofa and chairs! The chairs are another issue. They were in another part of the store, not next to the sofa. We didn’t realize until they were in our home that the chairs seating height is around 6 inches shorter than the sofa! The sales person should have known that these were not a complementary seating arrangement. These concerns were expressed to the sales person who told me, “no refunds, all sales are final and I signed the contract”. The store requires you to sign the 2 page contract and pay 50% deposit NON-REFUNDABLE. I asked to speak to the manager (not available) and I have yet to hear from anyone about my concerns. That was almost...

CONSUMER BEWARE!! Shubert Design will STEAL your money!! In February 2020, I purchased a 63" oval table and 4 chairs that was a floor model on clearance for $1399 plus $95 for delivery. However, after returning home and measuring our space again we realized it would not fit. I called Shubert and was told I could not cancel my order because it was a final sale. So I agreed to purchase a smaller yet more expensive table and that did not come with chairs. They told me the table was shipping from Las Vegas and would arrive in 2 weeks. After 3 weeks I tried to contact Shubert and received an automated email stating they were closed for COVID. I understood and waited patiently for 3 more months until the end of May to inquire again. At that time the office manager Kirsten Wyman told me that the table was no longer for sale and I could order one to be built from scratch but it might take months to get it would cost even more money. I was SHOCKED that Shubert sold me a table that was not theirs to sell in the first place and moreover never contacted me to tell me. At this point I did not trust they were being honest and requested my money back. They REFUSED! stating that because I signed a no return clause they did not have to give me my money back. The manager actually hung up on me and they have not responded to any of my emails since. They stole over $1400 from me and my family. To this day I still have not received a table or a refund.

Very disappointing,...

I have begun the process of completely redecorating two rooms - greatroom and sitting room - in our house. The first step for me is to spend some time shopping local stores (Dau, Shubert, Carol House, Phillips, etc.) to see what's out there right now and what kind of advise I can get from their in-house decorators and/or sales people.

Shubert was my third stop. I walked into their store around noon today (4/25/16) with a $15,000 budget ready to shop. I think I was the only customer in the store. I was greeted by a young woman who asked if there was anything in particular I was looking for. I told her why I was there -- shopping for furniture to redecorate two rooms.

She said, and i quote, "OK, well feel free to look around and if you have any questions, let me know." And then she turned and walked away. Clearly, if I had any questions, I was expected to go find her. I wandered around for a while and spotted a sofa that looked like the perfect style (not easy to find as I am not interested in mid-20th century retro or oversized leather.)

I wondered what upholstery choices were available for it. Unfortunately, there was no one I could ask unless I wanted to make my way back through the store in an attempt to find the sales person and lead her back to the sofa.

I started back toward the front where I first encountered her and realized what working with a furniture store that had that little interest in customer service would probably be...