Ulta Beauty — Local services in Manheim Township

I recently received results from my skin patch tests that showed I have SIGNIFICANT allergies to chemicals and fragrances that are commonly found in health & beauty products. As a result, I visited Ulta Beauty to find replacements for almost all the hair care and makeup products I had been using. I arrived at the store with my many, many pages of allergen info. and names of specific products that were safe for me to use and soon realized that the task was overwhelming. Si, one of the managers, must have noticed my state of confusion and offered to help. This young woman is a Godsend! She understood my issues, was so patient with me, is familiar with the features of each product, and knows the store inventory and expected shipments by memory! Over the next hour+ she patiently and cheerfully helped me find the products I needed from my lists, made recommendations about suitable makeup shades and product benefits, and was more supportive than I could ever have hoped. She never once made me feel like I was taking up too much of her time and also considered age-appropriate needs of my skin in addition to the allergy issues. The products I purchased are working out very well, but I was most impressed with Si's Customer Support. Please don't ask for her when you visit the store because I selfishly want to make sure she's available just...

Ive been waiting to post, as Ulta is one of my all-time favorite places to purchase my beauty products. I've been a faithful customer for years, and decided to run in to purchase some hair dye, as I hadn't had time to find a new stylist yet. While looking, I asked the manager about what he would recommend. He turned me to one of his hair stylists. She told me not to purchase any products, and she'd be able to give me exactly what I wanted. I booked an appointment with her for the next date. I came in with already blonde hair, but wanted a more ashy tone and a few more highlights. I left the salon with brunettes hair with orange highlights. I was so incredibly upset and was told she could "lighten it up" if it didn't "wash out in a week". I called exactly 7 days later, and was told she wasn't available. I was given a correction appointment with the manager. The manager apologized and told me that that probably just left my toner in too long, but that she didn't have time to completely fix the mistake but could "throw some highlights in". I sat for 2 hours and ended up with hair that was still darker that NY original hair color. $250 later, and all that came out id this was damage to my hair. I will NEVER return to this Ulta salon, and thankfully found a stylist elsewhere to fix...

It’s always an awful experience here. It doesn’t matter what day of the week it is I’m there. Some of theworkers say hi and the moment I say, “I have a question or need help with something “ they tell me they’ll be right with me and they disappear or they run right passed me before I even have the chance to ask something. I don’t see them the entire time. Previous experience I asked a girl about helping match my color and she asked over her radio for help twice. No one answered her and this was not a busy day. I appreciate her helping me. My recent experience, someone said hi and basically ran right passed me and the next person asked if I needed something, I explained how one thing wasn’t on the shelf and if they had anymore of it. I felt that I was patient because I went through the other aisles in the department of what they were searching for while I saw them running up and down the aisles and then completely disappeared. I waited at least 15 minutes until I decided to leave. I found it quite upsetting because I want to be able to see what I’m buying instead of buying it online but I always find myself shopping online instead of going there to shop. Considering anything I’m looking for is not on the shelf and neither is someone available to help me find...